Industries

While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...

This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

In this report, Frost & Sullivan comprehensively analyzes the Australian cybersecurity landscape in 2023. In conclusion, this report offers cybersecurity vendors and relevant stakeholders a better understanding of the cybersecurity landscape in Australia. The full version of Frost & Sullivan's Voice of the Enterprise Security Customer Survey sam...

This report presents a comprehensive analysis of the cybersecurity landscape in Japan, providing insights on areas such as cybersecurity operations, cybersecurity strategy, threat landscape, organizations’ cybersecurity readiness against cyberattacks, and projected the investment in cybersecurity areas in 2023. The report first identifies the le...

Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost &...

This Voice of the Customer survey sheds light on the willingness of Saudi Arabia’s population in car purchasing and new car purchases to switch to electric vehicles (EVs) as their next car purchase in the next two years. In doing so, Frost & Sullivan assessed the potential for charging services based on customer preferences to support automakers,...

Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace. The next ph...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....