Industries Market Research Reports

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Freight transportation accounts for 65% of the global logistics industry, with road freight accounting for over 20% of this volume. With the increase in eCommerce and global trade, the Asia-Pacific region and parts of Africa are expected to grow in the future and drive the markets for road freight service. However, the impact of Brexit and the US-...

Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...

This Frost Radar provides information on the companies involved in manufacturing photoelectric, proximity, and vision sensors, as well as level, temperature, pressure, and flow sensors across Asia-Pacific. Modern sensors used in manufacturing are changing the way the data collected from assets is used and communicated by providing enhanced signal p...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

01 Aug 2019  |  Asia Pacific  |  Market Outlook

Outlook of the Asia-Pacific Automation and Control Market, 2019

Security Concerns and Vendor Sustainability Hinder Adoption of IIoT

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This outlook provides information on the trends in the automation and control market in the Asia Pacific region. It is seen that demand in this region, especially Southeast EAsia is only likely to increase. This is also a relatively safer region for investment when compared to the more developed but maturing regions of North America and Europe. Th...

The Asia-Pacific switchgear (low voltage, medium voltage, and high voltage) market is predicted to have a steady growth rate of 2.9% from 2018 to 2025, driven by increasing power demand and grid connectivity across the region. Demand for switchgears also is driven by retrofits of aging equipment, especially in the medium- and high-voltage categorie...