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24 Jul 2023  |  Europe  |  Customer Research
European Voice of the Enterprise Security Customer—Trends
A Survey of Enterprise End Users Who Influence Cybersecurity Budgets
This report presents a comprehensive analysis of the European cybersecurity landscape, encompassing the security posture of organizations, cybersecurity responsibilities within organizations, factors influencing the choice of cybersecurity solutions, and projected procurement trends into 2023. Based on a global survey conducted across six industry ...
$4,950.00
Special Price $4,455.00 save 10 %
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31 May 2023  |  Europe  |  Customer Research
Voice of Customer Survey—European In-car Services and Features
Assessing Passenger Vehicle Consumer Opinions about On-demand Features, Over-the-air Updates, Connectivity, and Payment Options
Pandemic-induced market challenges are spurring innovation and progress toward safer and more convenient solutions, particularly in Europe’s connected automotive industry, where emerging use cases are shaping a new normal for consumers. Frost and Sullivan's Voice of Customer survey on in-car services and features in Europe explores customer usage...
$4,950.00
Special Price $4,455.00 save 10 %
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20 Apr 2023  |  Europe  |  Market Outlook
Global Off-highway Equipment Sector Outlook, 2023
Stakeholders to Demand Digital Technologies and Connected Solutions in Prioritizing Data-driven Decisions
This study provides an analysis of the global off-highway equipment sector with focus on the construction, mining, and agriculture segments. Discussions include predictions for 2023, major market trends, market measurements by region, (United States, Europe, Asia [India and China], and the Rest of World), and top growth opportunity areas. In 20...
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Special Price $4,455.00 save 10 %
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06 Jan 2023  |  Europe  |  Customer Research
European SD-WAN Voice of Customer Research Insights
European Businesses Embrace SD-WAN Adoption to Advance Digital Transformation Initiatives
In this research service, Frost & Sullivan provides a detailed analysis of the 2021 European SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents involved the C-suite and IT/Network decision-makers from various enterprises, including small businesses (250 to 499 employees), mid-size business...
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Special Price $4,207.50 save 15 %
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12 Sep 2014  |  Europe  |  Customer Research
2014 European Consumer Perceptions toward Infotainment and Telematics
Willingness to Pay for Infotainment and Telematics
The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...
$20,000.00
Special Price $15,000.00 save 25 %
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26 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Multichannel Customer Contact
The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Cloud Contact Center Solutions
The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Agent Performance Optimization
The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...
$12,500.00
Special Price $9,375.00 save 25 %
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21 Jan 2014  |  Europe  |  Customer Research
2011 European Consumers' Desirability and Willingness to Pay for Advanced Driver Assistance and Driving Dynamics Technologies
Consumers' Willingness to Pay for Driver Warning, Assistance, and Information Systems
The primary aim of this study is to evaluate European consumer perceptions, understanding, expectations, motivation, and willingness to pay for driver assistance systems and active safety features. Overall, European vehicle owners continue to rank reliability and safety as the most important features when choosing a new car. More than half of vehic...
$10,000.00
Special Price $7,500.00 save 25 %