Industries Market Research Reports

The use of medical imaging techniques, including ultrasound, computed tomography (CT), magnetic resonance imaging (MRI), and X-ray scans, is a vital element of medical practice due to their ability to confirm the diagnosis of any condition in the patients. However, traditional medical imaging platforms have to be fixed in a dedicated space in the m...

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...

Orthopedic implants replace or strengthen a damaged, painful, or deformed bone, cartilage, or joint and restore mobility and flexibility in patients with bone conditions. The demand for orthopedic implants is growing with the increasing number of orthopedic surgeries being performed every year. This is mainly due to the prevalence of musculoskelet...

Comprehensive wound assessment is vital to understand the nature of wounds and devise evidence-based and cost-effective therapeutic interventions. However, traditionally used methods for wound diagnosis and monitoring cannot accurately measure wound dimensions, require physical contact with the wound, which causes discomfort to the patients, and ca...

The COVID-19 pandemic has revitalized the importance of resilient and future-ready water and wastewater infrastructure. Municipalities and industries across the globe have begun adopting net-zero, decarbonization, and circularity goals to become sustainable, resilient, and future ready. IoT-based solutions have become a vital cog in helping end use...

The Latin American managed software-defined wide area network (SD-WAN) services market is in the nascent phase of the product life cycle, but in the last two years enterprise decision makers in the region have equipped themselves with a much better understanding of the benefits that SD-WAN brings to enterprise WANs. SD-WAN is attracting the attenti...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...