Industries Market Research Reports

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The primary aim of this study is to evaluate European consumer perceptions, understanding, expectations, motivation, and willingness to pay for driver assistance systems and active safety features. Overall, European vehicle owners continue to rank reliability and safety as the most important features when choosing a new car. More than half of vehic...

Our primary research objective was to measure the preferences of power plant equipment manufacturers and service providers among power plant executives in Europe. Specifically, the focus of this research was on the following products: steam turbines, electrical generators (alternators), transformers, condensers, boilers, gas turbines, and heat rec...

This timely research service provides an analysis of end-user perceptions, requirements and demand trends with regard to hospital medical equipment. This enables the identification of possible areas of development and hence the opportunities available in this market, as dictated by the end-users unmet needs and demands.

The study is an in - depth analysis of the opinions of end users of automation and control solutions within the pulp and paper sector of South Africa. Based on more than 24 interviews, Frost and Sullivan presents a detailed assessment of automation and control solution users opinions' of developments within the market, as well as their views on the...