Industries Market Research Reports

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

Major economies in the Middle East and Africa experienced an economic slowdown with GDP growth rate declining for Saudi Arabia, United Arab Emirates (UAE), Nigeria, Qatar, Israel, and Iran in the second quarter of 2019. The area is affected by volatile oil prices, and in Q2 especially, there was a decline in oil prices and production cuts by OPEC. ...

This study analyses the power infrastructure sector in East African countries of Kenya, Rwanda, Tanzania and Uganda and covers electricity generation, transmission and distribution. East Africa has the lowest access to electrical power and smallest per capita generation, as compared to the other regions in the African continent. The demand for elec...

This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...

This tracker assesses the status of the mobile communications markets in Central and Eastern Europe (CEE). The assessment is based on a number of key performance indicators gathered per country and per mobile network operator. Historic data has been provided for the period from 2009 to 2011. The base year is 2012. The forecasting period goes from 2...