Industries

This survey of automotive aftermarket vehicle service technicians tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicle...

In the ever-evolving business landscape, staying ahead of the curve is essential. The world of enterprise communications transformed over the last decade as businesses grappled with the challenges and opportunities of the digital age. Communication tools and strategies have evolved to meet the modern needs of workers. An integrated approach for ...

As organizations around the world continue to look for ways to decarbonize their operations, commercial heat pumps will witness growing adoption. This market is largely driven by government support measures to install, retrofit, and replace heating, ventilation, and air-conditioning (HVAC) systems with efficient heat pump systems. Heat pumps are a ...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

This study evaluates sustainable practices across the value chain of nine automotive original equipment manufacturers (OEMs), shedding light on their commitment to environmental stewardship. The report illustrates how each OEM strategically incorporates sustainability principles into key value chain stages, namely sourcing, manufacturing, design, m...

In the realm of technological progress, artificial intelligence (AI) has emerged as a transformative force with the potential to reshape industries of the future. 89% of enterprises believe Generative AI technology will be a disruptive technology for enterprises to create strategic market differentiation. As AI evolves, its profound impact on bus...

Cannabinoids are seeing increasing usage in medicine, leading to rising interest in many industries, such as pharmaceuticals, nutraceuticals, food and beverage, and personal care. CBD is the most-researched cannabinoid and is used widely in all types of industries. The cannabinoids industry faces manufacturing, cultivation, supply chain, and ot...

Precision diagnosis in today's healthcare is pivotal, tailoring treatment to individual patients based on genetic, molecular, and environmental factors. This targeted approach enhances accuracy, enables early detection and targeted treatment, minimizes trial-and-error treatment, and optimizes therapeutic outcomes. By leveraging advanced technol...

The rapid proliferation of remote or hybrid workforces, the widespread adoption of SaaS applications, and the increasing volume of web-based cyberattacks have elevated the browser as a significant attack surface, providing an initial breach foothold for cyber adversaries. As the volume and complexity of web-based attacks increase, the browser attac...