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  1. 17 Oct 2023  |  North America  |  Customer Research

    Voice of the Enterprise Security Customer—The United States, 2023

    Surveying Enterprise End Users about US Cybersecurity Trends

    This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

    $4,950.00
  2. 13 Oct 2023  |  Global  |  Customer Research

    Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024

    Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority

    Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

    $4,950.00
  3. 06 Oct 2023  |  Global  |  Megatrends

    Growth Opportunities in the Alternative Workforce Space

    Scaled-up On-demand Staffing Platforms to Drive Labor Transformation

    The labor market is constantly evolving and introducing newer forms of employment, such as the retired workforce, platform workers, crowd workers, and temporary workers. Changing market dynamics have shifted companies’ focus from hiring and training to leveraging non-permanent talent as this model offers optimal flexibility and lower fixed costs....

    $4,950.00
  4. 22 Sep 2023  |  Global  |  Customer Research

    2023 Voice of the Enterprise Security Customer Survey Summary: Cloud Security Perceptions, Priorities, Challenges, Strategies, and Adoption

    Disparities in Enterprise Cybersecurity Technology Adoption Potentially Fragment an Already Splintered Cloud Security Market

    Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost &...

    $4,950.00
  5. 13 Sep 2023  |  Global  |  Megatrends

    Trend Opportunity Profile Series—Sustainability and Environment (Second Edition)

    Transformative Mega Trends Enabling Growth and Innovation Till 2030

    This report comprises trend opportunity profiles of the most upcoming trends catering to current environmental needs. The study describes opportunities across key sectors, such as fast-moving consumer goods (FMCG), healthcare, industrial, mobility, food and agriculture, information and communication technologies (ICT), business and financial servic...

    $4,950.00
  6. 13 Sep 2023  |  Global  |  Megatrends

    Trend Opportunity Profile Series: New Mobility (Second Edition)

    Visionary Perspective on Transformations Enabling Growth and Innovation to 2030

    The trend opportunity profile series covers specific opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium-to-long-term trends that are actively transforming their businesses’ growth environment. These trend opportunity profiles cover 12 key industries: Aerospace and def...

    $4,950.00
  7. 29 Aug 2023  |  Global  |  Megatrends

    Space as the Next Frontier

    Emerging Growth Opportunities for Economic and Technological Advancement Driven by Government and Private Space Agencies

    Spacefaring and lunar exploration are among the biggest endeavors of civilization. In this report, Frost & Sullivan explores growth opportunities that can unlock space as the next frontier. The study includes an overview of the global space industry, top emerging megatrends, competitive landscape, innovation and technology landscape, opportuniti...

    $4,950.00
  8. 25 Aug 2023  |  Global  |  Customer Research

    Investment Priorities for the Workplace and Video Conferencing

    IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond

    Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace. The next ph...

    $4,950.00
  9. 09 Aug 2023  |  Global  |  Customer Research

    CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective

    Pent-Up Demand Compels Businesses to Invest in AI and Automation

    The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

    $4,950.00
  10. 20 Jul 2023  |  Global  |  Customer Research

    Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective, Global, 2023 to 2024

    Employee Engagement is the Top Corporate Objective

    BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

    $4,950.00