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17 Oct 2023  |  North America  |  Customer Research
Voice of the Enterprise Security Customer—The United States, 2023
Surveying Enterprise End Users about US Cybersecurity Trends
This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...
$4,950.00 -
13 Oct 2023  |  Global  |  Customer Research
Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority
Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...
$4,950.00 -
06 Oct 2023  |  Global  |  Megatrends
Growth Opportunities in the Alternative Workforce Space
Scaled-up On-demand Staffing Platforms to Drive Labor Transformation
The labor market is constantly evolving and introducing newer forms of employment, such as the retired workforce, platform workers, crowd workers, and temporary workers. Changing market dynamics have shifted companies’ focus from hiring and training to leveraging non-permanent talent as this model offers optimal flexibility and lower fixed costs....
$4,950.00 -
22 Sep 2023  |  Global  |  Customer Research
2023 Voice of the Enterprise Security Customer Survey Summary: Cloud Security Perceptions, Priorities, Challenges, Strategies, and Adoption
Disparities in Enterprise Cybersecurity Technology Adoption Potentially Fragment an Already Splintered Cloud Security Market
Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost &...
$4,950.00 -
13 Sep 2023  |  Global  |  Megatrends
Trend Opportunity Profile Series—Sustainability and Environment (Second Edition)
Transformative Mega Trends Enabling Growth and Innovation Till 2030
This report comprises trend opportunity profiles of the most upcoming trends catering to current environmental needs. The study describes opportunities across key sectors, such as fast-moving consumer goods (FMCG), healthcare, industrial, mobility, food and agriculture, information and communication technologies (ICT), business and financial servic...
$4,950.00 -
13 Sep 2023  |  Global  |  Megatrends
Trend Opportunity Profile Series: New Mobility (Second Edition)
Visionary Perspective on Transformations Enabling Growth and Innovation to 2030
The trend opportunity profile series covers specific opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium-to-long-term trends that are actively transforming their businesses’ growth environment. These trend opportunity profiles cover 12 key industries: Aerospace and def...
$4,950.00 -
29 Aug 2023  |  Global  |  Megatrends
Space as the Next Frontier
Emerging Growth Opportunities for Economic and Technological Advancement Driven by Government and Private Space Agencies
Spacefaring and lunar exploration are among the biggest endeavors of civilization. In this report, Frost & Sullivan explores growth opportunities that can unlock space as the next frontier. The study includes an overview of the global space industry, top emerging megatrends, competitive landscape, innovation and technology landscape, opportuniti...
$4,950.00 -
25 Aug 2023  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond
Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace. The next ph...
$4,950.00 -
09 Aug 2023  |  Global  |  Customer Research
CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
Pent-Up Demand Compels Businesses to Invest in AI and Automation
The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....
$4,950.00 -
20 Jul 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...
$4,950.00