Industries Market Research Reports
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15 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Government and Education in Europe and North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
$12,500.00 -
10 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Healthcare in Europe and North America
Healthcare Vertical
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
$12,500.00 -
10 Oct 2014  |  North America  |  Strategic Forecasting
Optimizing the Consumer Communication Service Sales Channel
This SPIE, driven by questions from Stratecast clients, provides some insights into the sales channels in use currently, and provides some guidance on how such channels might evolve so as to increase their efficacy. It should be of interest to marketing and sales organizations within the carriers.
$2,450.00 -
09 Oct 2014  |  North America  |  Strategic Forecasting
Internet Commerce 2014: The Giant Awakens
This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.
$3,950.00 -
03 Oct 2014  |  North America  |  Strategic Forecasting
Creating a True Network-Enabled Cloud: AT&T NetBond Service
In this SPIE, Stratecast looks at the perceptual shifts that are driving demand for cloud networking. We consider the value of various service models that connect to the cloud. Finally, we evaluate AT&Ts NetBond Servicea comprehensive service that defines network-enabled cloud.
$2,450.00 -
30 Sep 2014  |  North America  |  Strategic Forecasting
Network Security Platform MSSP Vendor Rankings, North America
This research provides insight into the network security service-delivery platforms employed by MSSPs--The number of platforms employed by each MSSP; Ranking of each network security platform; Ranking of each platform vendor; Keys to success for network security platform providers with MSSPs.
$3,000.00 -
26 Sep 2014  |  North America  |  Strategic Forecasting
Toward Data-Centric Security for Big Data
This weeks SPIE will expand the readers understanding of Big Data security issues, and introduce new data-centric approaches from vendors who are focused on resolving those issues.
$3,000.00 -
22 Sep 2014  |  North America  |  Customer Research
Global Next-generation Sequencing Trends
An End-user Perspective
The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...
$3,950.00 -
19 Sep 2014  |  North America  |  Strategic Forecasting
4G-LTE Opens the Door to CSP Revenue Increase: Real-Time Monetization is the Key
This week's SPIE focuses on ways 4G-LTE can not only improve the customer experience, but help MNOs stay in command with real-time operations and monetization functionality; even as they address customer demand for over the top (OTT) and cloud-based services.
$2,450.00 -
17 Sep 2014  |  North America  |  Strategic Forecasting
The Hybrid Cloud Illusion: Myths and Realities in Integrating Varied Cloud Environments
In this paper, Frost & Sullivan examines the hybrid cloud, defining what providers mean and customers expect when buying or selling it, and where the critical gaps remain. We also assess the components that comprise a hybrid cloud, and whether a complete hybrid cloud is really a do-it-yourself proposition for customers, or if providers are steppi...
$2,450.00