Industries Market Research Reports

This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...

In H1 2023, the APAC network firewall market saw a comparatively slower YoY growth of 8.2% as compared to H1 2022 that registered an estimated YoY growth of 14.0%. The market witnessed a slow growth following the difficult macroeconomic situation that engulfed many countries in APAC, leading to a more reserved approach when it comes to cybersecurit...

In H2 2022, the APAC network firewall market witnessed a slightly slower YoY growth of 11.0% in comparison to the YoY growth of approximately 13.0% in H1 2022. This slower growth reflects the cautious spending sentiment amidst the changing macro environment in 2022 as customers demand for more value for their cybersecurity investments. This changin...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

The APAC network security market continues to witness a healthy YoY growth of 16.7% in Q2 2021, driven by the strong growth of firewall segment. The firewall segment remained as the biggest technology segment and it registered a strong double-digit year-on-year growth rate of 19.8% in Q2 2021. The SSL VPN segment registered a declining YoY growt...

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

This study provides an update to a similar study published in 2020. Since 2019, the cost of FM services in Singapore has increased. In 2021, FM vendors anticipate higher inflation rates for all services. Manpower cost is the main reason for price increase in FM services in 2020. For cleaning and security services, the increase in manpower costs is...