Industries Market Research Reports

28 Oct 2021  |  Africa  |  Frost Radar

Frost Radar™ for Economic Development: Africa, 2021

South Africa, Egypt, and Nigeria Emerge as the African Leaders

Infographics

×

Key Issues Addressed

The Frost Radar™ for Economic Development determines a region's future growth and development potential measured by its ability to enhance quality of life (QOL) for its citizens. This report explores Africa’s key strengths and weaknesses through country-level assessments of growth and innovation initiatives and then benchmarks each country on t...

27 Oct 2021  |  South Asia, Middle East & North Africa  |  Frost Radar

Frost Radar™ for Economic Development: Middle East, 2021

United Arab Emirates, Saudi Arabia, and Qatar Emerge as the Leaders in the Middle East

Infographics

×

Key Issues Addressed

The Frost Radar™ for Economic Development determines a region's future growth and development potential by the region’s ability to enhance its citizens’ quality of life. This report explores the Middle East’s key strengths and weaknesses through country-level assessments of growth and innovation initiatives, benchmarking each country on the...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

18 Jun 2021  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Infographics

×

The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Infographics

×

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectivel...

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

Infographics

×

Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX jour...