Industries

The United States' rapidly evolving connected car market consistently adapts to shifting consumer preferences, driven by the adoption of emerging use cases that shape the new normal across diverse customer segments. Frost & Sullivan’s Voice of Customer: In-Car Services and Features, Passenger Vehicles, United States, 2024 survey reveals how car o.....

The 2024 US Automotive Technicians’ Choice study is a voice of customer survey on the tool preferences of automotive aftermarket service technicians. The survey was conducted in 2024 using a mix of the computer-assisted telephone interview (CATI) and computer-aided web interview (CAWI) methods. A total of 400 automotive technicians participated i.....

The report evaluates the growth potential of the pickup truck sector in North America (the United States and Canada), focusing on key demographics, consumer lifestyles and interests, consumer attitudes and adoption, and marketing channels. It analyzes the potential target audience, providing an overview of their behavioral patterns. The assessmen...

This survey of automotive aftermarket vehicle service technicians tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicle...

In May and June 2023, Frost & Sullivan conducted a global survey of network decision-makers to understand businesses perceptions, decisions, and purchases regarding SD-WAN and SASE. This report examines responses from US businesses of different sizes that are categorized as small (10 to 99 employees), mid-size (100 to 499 employees), and large (mo...

This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

Frost & Sullivan’s recent global annual cloud survey’s primary goal is to determine cloud computing technology adoption among healthcare organizations, top business strategic goals, preferred cloud deployment models, information technology (IT), business challenges in cloud migration, and expansion opportunities for healthcare cloud providers. ...

Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...