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12 Apr 2018  |  North America

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...

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Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaboration, it’s time to take a closer look at huddle rooms and the growth opportunities in this mar...

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25 Jan 2018  |  North America

Impact of the Star2Star and Blueface Merger

Strategic Implications for Star2Star, Blueface, Channel Partners and UCaaS Competitors

On January 3rd, 2017, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface to form an entity with a market value estimated at $500 million (representing a multiple of current revenues). The new entity’s legal name will be StarBlue; however, the two companies will continue to operate under their original brands in...

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14 Nov 2017  |  Global

Impact of the Cisco-BroadSoft Acquisition on the UCaaS Ecosystem

Strategic Implications for Cisco, Technology Partners, Service Providers, Platform Vendors and End Customers

On October 23rd, 2017, BroadSoft announced its impending acquisition by Cisco, which marked the unified communications as-a-service (UCaaS) industry’s crossing of the Rubicon. With its inception in 1998, BroadSoft heralded the rise of cloud/hosted services and, for almost two decades, symbolized the next generation of business communications, sta...

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USD 1,275.00 save 15 %

Showing 11-14 of 14