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16 May 2023  |  Global
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
26 Apr 2023  |  Global
Evaluating Demand for PBX Functionality and PSTN Connectivity
Is the Future of Business Call Control Mobile?
Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Demand for private branch exchange (PBX) and cloud/mobile PBX functionality • Evolution of enter...
30 Dec 2022  |  North America
Frost Radar™: Global Communications Platform as a Service (CPaaS) Market, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...
14 Dec 2022  |  Europe
Analysis of the European UCaaS Market—Forecast to 2028
A Return to Growth as Businesses Adapt to and Shape the New Normal
This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2028. The study discusses the impact of the COVID-19 epidemic on businesses and users, and the effects of economic hardship on services adoption and provider growth strateg...
26 Oct 2022  |  North America
Frost Radar™: North American UCaaS Market, 2022
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...
21 Sep 2022  |  Europe
Frost Radar™: European UCaaS Market 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Digital technologies and cloud communications and collaboration services, in particular, have provided solutions to European businesses and public sector organizations looking to bridge physical distances across employees, customers, suppliers, and partners. Flexible consumption models, mobile-ready solutions, and collaboration-rich user experience...
22 Jul 2022  |  North America
Analysis of the North American UCaaS Market, Forecast to 2028
What Does it Take to Capitalize on the Robust Growth Trajectory?
Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits—including improved business continuity and enhanced remote/hybrid workforce productivity—is likely to be offset by budget tightening, delayed investments, and technology investment priorit...
25 Mar 2022  |  North America
2022 UCC Industry Predictions
Transition to the Next Normal Requires Business Agility and Employees Equipped for Success
Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...
03 Mar 2022  |  Global
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
20 Jan 2022  |  Global
Evolving the Role of Telecom Operators in the Global Cloud Communications Value Chain
Telephony and Platform Integrations Drive Growth Opportunities for Advanced Connectivity Services
Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...