Communications Services
The communication services market is evolving at a remarkable rate. There is a definite shift from pigeon-holed, specific services provided by non-competing players in the value chain to a more competitive, inclusive ecosystem with organizations offering bundled, end-to-end solutions. This is characterised by the sophistication of technology and consumers’ willingness to pay for more integrated, service-centric solutions.
Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. In the communications services market, we look at, among other segments:
- Triple, Quad and Quint Play services
- Operator and Network Provider Strategies
- Technology Vendor Strategies
- Regulatory Developments
- Convergence with new technologies (cloud, mobile money)
We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.
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04 Jun 2025  |  Global  |  Market Research
Strategic Insights—Intelligent Network Automation
Integrated AI Automates and Transforms Network Functions
Intelligent network automation is transforming the enterprise network infrastructure and how networks are managed and optimized. Network services industry participants are developing and integrating AI technologies to automate various network operation processes and tasks. Network operation and management are complex, and automated network function...
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26 May 2025  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Network Services 2025
Security, Automation, AI, and Managed Services are the Key to Network Services Success
The network services industry is experiencing significant shifts driven by advancements in Software Defined Networking (SDN), Secure Access Secure Edge (SASE), and managed security services, which are expected to sustain double-digit revenue growth and counterbalance declines in traditional transport services. Artificial Intelligence (AI) is playin...
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23 May 2025  |  Global  |  Technology Research
Growth Opportunities in Edge Computing, Internet of Things, Cloud, Artificial Intelligence, Machine Learning, Generative AI, Large Language Model, NLP, and Digital Twin
IT, Computing and Communications Technology Opportunity Engine
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...
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15 May 2025  |  North America  |  Market Research
Dedicated Internet Access (DIA) Services, North America, 2024
Adoption of SD-WAN and Demand for High-speed Connectivity Drive DIA Services' Growth Potential
This report by Frost & Sullivan provides a comprehensive analysis of the North America Dedicated Internet Access (DIA) services market. Utilizing primary research interviews with leading service providers and secondary research from published materials, the study offers detailed revenue estimates and forecasts. The North America DIA market, current...
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28 Apr 2025  |  Global  |  Technology Research
Growth Opportunities in AI, Cloud Computing, Generative AI, Large Language Models, and Data Intelligence, Infrastructure as a Service
Innovations in Artifical Intelligence, Generative AI, Machine Learning, Edge AI, Cloud Computing, and Data Intelligence
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial Intelligence, Generative AI, Edge AI. These technologies empower users to provides visual development tools, and business process management features, enabling rapid deployment of applications. This flexibility hel...
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09 Apr 2025  |  North America  |  Tracker
North American Wavelength Services Forecast, 2025
Enterprises' Adoption of Advanced Technologies is Driving the Demand for Wavelength Services and Creating Future Growth Opportunities
This study examines the North American wavelength services market from 2023 to 2028, which will continue to witness a single-digit growth rate throughout the forecast period, driven by exponential bandwidth demand from wholesale and retail customers. The study covers revenue forecasts, revenue split by retail and wholesale, revenue split by transpo...
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28 Mar 2025  |  Global  |  Technology Research
Growth Opportunities in Artificial Intelligence, Generative AI, No-Code Development, Cloud, Robotics, AR, VR, Data Science and Quantum AI
Innovations in Artificial Intelligence, Generative AI, No-Code Development, Kubernetes, Cloud, Robotics, Augmented Reality, Virtual Reality, and Data Science
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing, focusing on enterprise solutions driving digital transformation across industries. It highlights a various type of AI-enabled solutions with real-time monitoring and automation, conversational platforms,...
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26 Mar 2025  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives in Enterprise Network Services, 2025
The Top Transformations Impacting Future Growth Potential
Network services are at the forefront of reshaping our digital landscape, evolving beyond traditional connectivity into multifaceted solutions that drive business innovation and sustainability. This Frost & Sullivan report identifies 10 key trends influencing the future of network services. The integration of converged security offerings is becomin...
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20 Mar 2025  |  North America  |  
Frost Radar™: Carrier Ethernet Services in North America, 2025
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This analysis benchmarks seven leading providers of carrier Ethernet services in North America. The market is in a mature stage of the product life cycle. Negative Ethernet revenue growth rates are primarily due to price compression, market maturity, and increased usage of multiple underlay technologies with SD-WAN. Service providers interviewed fo...
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17 Mar 2025  |  Global  |  Customer Research
Voice of the Customer:Enterprise Network Services, 2024
Network Access Insights and Preferences
The primary objective of this Voice of the Customer survey was to gather insights from network and IT decision-makers and understand their preferences regarding network and related services. Conducted annually by Frost & Sullivan across the ICT practice, the survey focuses on network technologies. It takes a comprehensive, global approach, with par...
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