Digital Enterprise

Mobile asset tracking (MAT) is one of the top-growing categories among today's more complex mobile enterprise solutions. Mobile asset tracking is transforming into mobile asset management, as customer needs become more sophisticated and as sensor data and analytics become more critical to business success in verticals such as construction, energy e...

In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...

11 Jul 2017  |  North America

Banking-as-a-Service to Bring Agility and Flexibility to Financial Services, Forecast to 2023

Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention

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Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...

07 Jul 2017  |  North America

Security Information and Event Management (SIEM)—Global Market Analysis, Forecast to 2021

The Transition to SIEM 3.0

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Security information event management (SIEM) has a platform is entering iteration 3.0. SIEM products have been used traditionally by organizations for compliance reporting and auditing. SIEM can be the last chance to find a malicious binary before a cyber-attack detonates. More than incident detection, SIEM orchestrates other cyber security tools, ...

The debate surrounding the use of a multi-CDN strategy has been gaining momentum over the last few months, with more case studies showing how it can be done. For a while now, multiple vendors have provided CDN load-balancing as a service, and in that time, customers have learned a lot about the process of configuring CDNs to improve quality and mat...

The growth of OTT and all video services is having a positive impact on the CDNs, but the growth of these services is tempered by the fact that: the actual rate of growth is small, pricing for the services is low, traffic is split out amongst multiple CDNs, and the number of bits needed to view on mobile and tablets is 2/3 smaller than what’s nee...

CDN is a highly scalable network that handles most requests from edge cache without impacting the content distributor’s origin and application infrastructure. However, the content must be available for retrieval on cache miss or when the request has to pass to the application. Whether the assets are videos, images, files, software binaries, or ot...

28 Jun 2017  |  North America

Robotic Process Automation Market Outlook for Customer Care, 2017

Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center

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Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accurac...

There is a growing market for Configure, Price, Quote (CPQ) software, driven by enterprises, including advanced manufacturing, financial services, and life sciences, and more recently by small-midsized businesses as it enables companies quickly and accurately create competitive and profitable customizable quotes. Cloud hosting and new features and ...