Information Technology Market Research Reports
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
-
22 Dec 2023  |  Global  |  Market Research
Network-as-a-Service is Transforming Network Operators into API-focused Integrators
Digitizing Network Consumption
In this report, Frost & Sullivan examines the Network-as-a-service (NaaS) business model. NaaS is a modern business model for service providers to quote, sell, and manage network services to enterprises and their wholesale providers. The model enables network operators to deliver a cloud-like consumption model with a frictionless customer experien...
$2,450.00 -
20 Dec 2023  |  Global  |  Market Research
IoT Start-up Tracker: Digital Power and Energy Services
Advanced Metering Infrastructure (AMI) to Support the Future Growth Potential of IoT Platforms
Operators of electric utilities and distribution systems look for solutions to cut operational expenditure and increase network resiliency. Frost & Sullivan s start-up tracker helps ecosystem participants identify providers offering solutions that address industry challenges. The start-up tracker provides a rich database of start-up and niche p...
$2,450.00 -
19 Dec 2023  |  Global  |  Market Research
Global IoT eSIM Market Growth Opportunities
Ecosystem Collaboration, New Business Models, and Demand for Low-Power, Cost-Efficient eSIM Connectivity Boost Market Potential
The global IoT eSIM market is at an early stage, with providers collaborating to standardize the technology. Most cellular IoT devices connect to physical SIM cards, while the rest incorporate eSIMs for testing and proof of concept (PoC). While enterprises still use physical SIM cards for IoT deployments, eSIM adoption is expected to accelerate fro...
$2,450.00 -
19 Dec 2023  |  Global  |  Market Research
Global Quantum Computing Growth Opportunities
Technology Advancements and Easy Accessibility Lead to Transformational Growth in the Adoption of Quantum Computing
This research service analyzes the notable developments in the global quantum computing market. Quantum computing is a field of computing that leverages the principles of quantum mechanics to handle information using qubits. Qubits can be in a superposition of states, enabling quantum computers to do calculations at considerably greater speed than ...
$2,450.00 -
18 Dec 2023  |  Global  |  Tracker
Customer Experience Outsourcing Services in Europe, Forecast to 2029
Economic Headwinds and Generative AI Impact the Future Growth Potential of CX Outsourcing
Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...
$6,000.00 -
12 Dec 2023  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Applications Tracker, 2023
Digital, Omnichannel, and Cloud Applications Drive Growth of Contact Center Solutions in Asia-Pacific
The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...
$15,000.00 -
06 Dec 2023  |  Global  |  Market Research
Global Data Center Infrastructure Investment Trends and Growth Opportunities
Increasing Hyperscale Demand, Emerging Secondary Markets, and Technology Evolution Drive Future Growth Potential
Global data center investment will continue on a high growth trajectory due to high demand from hyperscale cloud and a high degree of data center activity in emerging economies. The burgeoning AI industry will further accelerate data center investments. A diverse range of industry players, from major hyperscale corporations to prominent colocation ...
$4,000.00 -
06 Dec 2023  |  Global  |  Market Research
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
Employee Experiences Top Priority for 2024
The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...
$2,450.00 -
05 Dec 2023  |  Global  |  Market Research
Secure Access Service Edge Growth Opportunities
Accelerated Cloud Migration and Distributed Workforce Requirements Drive SASE Growth Potential
Frost & Sullivan expects SASE adoption to maintain strong growth momentum during the next 5 years, mainly because of factors including the shift to remote and hybrid work models, rapid adoption of cloud and cloud-delivered services, increasing requirements toward integrating disjointed networking and security solutions, and the rising need to suppo...
$4,950.00 -
30 Nov 2023  |  Latin America  |  Tracker
Customer Experience Outsourcing Services in Latin America and the Caribbean, Forecast to 2029
The Race to New Heights of Efficiency Creates Growth Opportunities
Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...
$8,000.00