Information Technology

Is the global economy on the brink of a recession This has been amongst the most hotly debated questions of 2022. Politicians, analysts, economists, and businesses all seem to have differing perspectives on the topic. Some anticipate a bleak 2023, with an economic environment akin to the Great Recession of 2007–2009. Others sport a rosier outlook...

To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing,...

Software-defined wide area network (SD-WAN) is a software approach to managing and controlling the underlying enterprise network technologies to optimize costs and application performance. SD-WAN delivers the flexible, scalable, high-performance, and intelligent networks that enterprises need to support their complex configurations, which include c...

The North American managed SD-WAN market continues to grow as enterprises seek flexibility and control over their network technologies, especially in distributed and branch configurations. SD-WAN technology delivers intelligent routing and security functionality via centrally managed software, simplifying deployments, optimizing network costs, and ...

19 Dec 2022  |  North America  |  Market Research

Global Privileged Access Management Solutions Growth Opportunities

Growing Complexity of IT Environments and Surge of Privileged Identities Driving Future Growth Potential

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Pandemic-induced changes in business environments have led most organizations to shift to a hybrid workforce. A significantly larger number of employees are working remotely, leading many corporate services and applications to shift to cloud environments. With the resultant increase in the number of remote privileged users and systems that orga...

The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technician...

This paper will provide the top takeaways from the insightful the 18h Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and showcase some real-life examples of companies that successfully managed the challenges that COVID-19 brought forth and their plans to manage through the economic downturn companies are dealing with today. ...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

Data centers are the backbone of the digital economy. In today's digital world, enterprises and governments must rely on best-in-class data centers and digital infrastructure. Enterprises are increasingly outsourcing their data operations to third-party data center colocation service providers. Implementation of digital transformation initiatives,...