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Contact Centers Market

Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficien

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  1. Asia-Pacific Contact Center Applications Market, 2015

    Asia-Pacific Contact Center Applications Market, 2015

    Growth Stumbles as Global Economic Uncertainty Prevails

    Release Date : 22-Feb-2017 Region : Asia Pacific
    The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong ...
    USD 15,000

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  2. Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2022

    Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2022

    Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow

    Release Date : 16-Feb-2017 Region : Asia Pacific
    This study aims to analyse and forecast the Asia-Pacific (APAC) Hosted / Cloud contact centre market outlook for 2014-2022. Research Overview: Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, incre...
    USD 15,000

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  3. Asia-Pacific Contact Center Outsourcing Market Opportunity Update

    Asia-Pacific Contact Center Outsourcing Market Opportunity Update

    Differentiating through Multichannel Capabilities and Value-add Technology Services

    Release Date : 25-Jan-2017 Region : Global
    Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive prici...
    USD 15,000

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  4. Virtual Assistant Invasion—Will They Take Over the Contact Center

    Virtual Assistant Invasion—Will They Take Over the Contact Center

    Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care

    Release Date : 15-Dec-2016 Region : North America
    Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transfor...
    USD 1,500

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  5. Europe Contact Center BPO Market

    Europe Contact Center BPO Market

    Exponential Technological Change—How Might it Affect the World of BPO?

    Release Date : 14-Dec-2016 Region : Europe
    This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdo...
    USD 4,950

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  6. Growth Opportunities in the Hosted/Cloud Contact Center Market

    Growth Opportunities in the Hosted/Cloud Contact Center Market

    Actionable Strategies and Tactics to Maintain Leadership in a Growing Market

    Release Date : 09-Dec-2016 Region : North America
    New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquis...
    USD 4,950

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  7. Key BPO Technology Initiatives

    Key BPO Technology Initiatives

    Outsourcers Forging Ahead with Digital Intelligence

    Release Date : 10-Nov-2016 Region : North America
    The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twe...
    USD 1,500

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  8. Customer Experience Strategies

    Customer Experience Strategies

    Linking Customer Delight with Operational Efficiencies

    Release Date : 10-Nov-2016 Region : North America
    This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing str...
    USD 1,500

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  9. Enhancing Omnichannel Agent Productivity

    Enhancing Omnichannel Agent Productivity

    Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

    Release Date : 10-Nov-2016 Region : North America
    There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, a...
    USD 1,500

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  10. Hearing and Acting on the Voice of the Customer

    Hearing and Acting on the Voice of the Customer

    Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab

    Release Date : 09-Nov-2016 Region : North America
    Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards bra...
    USD 1,500

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