Contact Centers Market

Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficien
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  1. End User Priorities for Customer Engagement, Global, 2017
    16
    Oct 2017

    End User Priorities for Customer Engagement, Global, 2017

    Navigating Digital Transformation in Contact Centers

    Region : North America

    The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive V...
    USD 3,500
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  2. Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
    27
    Sep 2017

    Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021

    Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market

    Region : Europe

    The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...
    USD 4,950
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  3. Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021
    25
    Sep 2017

    Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021

    Still Under Cloudy Skies, System Sales See Recovery

    Region : North America

    New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...
    USD 4,950
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  4. Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021
    22
    Sep 2017

    Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021

    Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care

    Region : North America

    New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...
    USD 4,950
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  5. Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022
    12
    Sep 2017

    Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

    New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

    Region : Latin America

    The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
    USD 8,000
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  6. Customer Experience (CX)-Focused Contact Center Routing in North America, 2017
    24
    Aug 2017

    Customer Experience (CX)-Focused Contact Center Routing in North America, 2017

    Evolving Customer Requirements, New Technologies, Changing Markets Drive Change

    Region : North America

    Customers have higher excellent CX expectations. They seek personalized short or no wait interactions with highly trained agents who are suited to serve their unique needs. Customers expect companies to understand the full context of their communications histories. They do not want to repeat information when switching channels, resuming conversat...
    USD 1,500
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  7. North American Customer Relationship Management (CRM) Developments to 2022
    24
    Aug 2017

    North American Customer Relationship Management (CRM) Developments to 2022

    Omnichannel Customer Experience (CX), Artificial Intelligence (AI), and the Internet of Things (IoT) Creating Opportunities

    Region : North America

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, today’s customers are more anxious and demanding o...
    USD 1,500
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  8. North American Contact Center Location Trends, Forecast to 2022
    25
    Jul 2017

    North American Contact Center Location Trends, Forecast to 2022

    A Stronger Economy & High Customer Expectations Are Driving Growth, but Automation and Income Changes Loom

    Region : North America

    Economic growth, consumer and business spending, and growing customer expectations for excellent customer experiences (CXs) are spurring higher American and Canadian contact center demand. As a result, CX-sensitive higher valued omnichannel contact centers will be set up, expand, and stay onshore, and return from nearshore and offshore locations, ...
    USD 1,500
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  9. Asia-Pacific Contact Center Outsourcing Market
    30
    Dec 2015

    Asia-Pacific Contact Center Outsourcing Market

    Market Continues to Grow, though the Pace has Slowed Down

    Region : Asia Pacific

    The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...
    USD 20,000
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  10. North American Contact Center Outsourcing Market
    22
    Dec 2015

    North American Contact Center Outsourcing Market

    Digital Transformation Drives Vendor Consolidation

    Region : North America

    This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
    USD 6,000
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