Contact Centers Market

Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficien
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  1. Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021
    22
    Sep 2017

    Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021

    Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care

    Region : North America

    New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...
    USD 4,950
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  2. Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022
    12
    Sep 2017

    Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

    New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

    Region : Latin America

    The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
    USD 8,000
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  3. Customer Experience (CX)-Focused Contact Center Routing in North America, 2017
    24
    Aug 2017

    Customer Experience (CX)-Focused Contact Center Routing in North America, 2017

    Evolving Customer Requirements, New Technologies, Changing Markets Drive Change

    Region : North America

    Customers have higher excellent CX expectations. They seek personalized short or no wait interactions with highly trained agents who are suited to serve their unique needs. Customers expect companies to understand the full context of their communications histories. They do not want to repeat information when switching channels, resuming conversat...
    USD 1,500
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  4. North American Customer Relationship Management (CRM) Developments to 2022
    24
    Aug 2017

    North American Customer Relationship Management (CRM) Developments to 2022

    Omnichannel Customer Experience (CX), Artificial Intelligence (AI), and the Internet of Things (IoT) Creating Opportunities

    Region : North America

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, today’s customers are more anxious and demanding o...
    USD 1,500
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  5. Asia-Pacific Contact Center Outsourcing Market
    30
    Dec 2015

    Asia-Pacific Contact Center Outsourcing Market

    Market Continues to Grow, though the Pace has Slowed Down

    Region : Asia Pacific

    The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...
    USD 20,000
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  6. North American Contact Center Outsourcing Market
    22
    Dec 2015

    North American Contact Center Outsourcing Market

    Digital Transformation Drives Vendor Consolidation

    Region : North America

    This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
    USD 6,000
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  7. Latin American Contact Center Systems Market 2015
    30
    Oct 2015

    Latin American Contact Center Systems Market 2015

    Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020

    Region : Latin America

    This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
    USD 4,950
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  8. EMEA Contact Center Systems Market
    22
    Oct 2015

    EMEA Contact Center Systems Market

    Analytics the Only Bright Spot in a Declining On-Premises Market

    Region : Europe

    This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...
    USD 4,950
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  9. Global Contact Center Systems Market
    19
    Oct 2015

    Global Contact Center Systems Market

    Emerging Regions Key for Growth in a Mature Market

    Region : Global

    This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by produc...
    USD 4,950
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  10. Impact of Gamification in Key Industries
    29
    Sep 2015

    Impact of Gamification in Key Industries

    Motivate, Engage, Empower, and Achieve through Gaming

    Region : Global

    Gamification is the use of game thinking and mechanics in real-life contexts to solve real-life problems. It is applied to non-game applications to encourage people for better engagement and adoption of processes. Gamification helps users to focus on completion of certain tasks, which are usually considered boring (filling out survey forms, shoppi...
    USD 4,950
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