Contact Centers Market

Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficien
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  1. Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
    20
    Jul 2017

    Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1

    Key Developments to Drive Growth-Enabling Strategies and Tactics

    Region : North America

    In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...
    USD 1,500
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  2. Robotic Process Automation Market Outlook for Customer Care, 2017
    28
    Jun 2017

    Robotic Process Automation Market Outlook for Customer Care, 2017

    Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center

    Region : North America

    Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accurac...
    USD 1,500
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  3. Configuring, Pricing, and Quoting (CPQ) for Growth, 2017
    26
    Jun 2017

    Configuring, Pricing, and Quoting (CPQ) for Growth, 2017

    Rising Customer Demands, Internet of Things, Augmented Reality/Virtual Reality, Creating Opportunities

    Region : North America

    There is a growing market for Configure, Price, Quote (CPQ) software, driven by enterprises, including advanced manufacturing, financial services, and life sciences, and more recently by small-midsized businesses as it enables companies quickly and accurately create competitive and profitable customizable quotes. Cloud hosting and new features and ...
    USD 1,500
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  4. Customer Engagement in North America, 2017
    21
    Jun 2017

    Customer Engagement in North America, 2017

    Digital Transformation of Customer Experiences

    Region : North America

    Frost & Sullivan defines Digital Transformation as the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a c...
    USD 3,000
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  5. Asia-Pacific Contact Center Applications Market, 2015
    22
    Feb 2017

    Asia-Pacific Contact Center Applications Market, 2015

    Growth Stumbles as Global Economic Uncertainty Prevails

    Region : Asia Pacific

    The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...
    USD 15,000
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  6. Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2022
    16
    Feb 2017

    Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2022

    Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow

    Region : Asia Pacific

    This study aims to analyse and forecast the Asia-Pacific (APAC) Hosted / Cloud contact centre market outlook for 2014-2022. Research Overview: Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenar...
    USD 15,000
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  7. Asia-Pacific Contact Center Outsourcing Market Opportunity Update
    25
    Jan 2017

    Asia-Pacific Contact Center Outsourcing Market Opportunity Update

    Differentiating through Multichannel Capabilities and Value-add Technology Services

    Region : Global

    Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific ...
    USD 15,000
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  8. Virtual Assistant Invasion—Will They Take Over the Contact Center
    15
    Dec 2016

    Virtual Assistant Invasion—Will They Take Over the Contact Center

    Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care

    Region : North America

    Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative f...
    USD 1,500
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  9. Europe Contact Center BPO Market
    14
    Dec 2016

    Europe Contact Center BPO Market

    Exponential Technological Change—How Might it Affect the World of BPO?

    Region : Europe

    This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...
    USD 4,950
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  10. Growth Opportunities in the Hosted/Cloud Contact Center Market
    09
    Dec 2016

    Growth Opportunities in the Hosted/Cloud Contact Center Market

    Actionable Strategies and Tactics to Maintain Leadership in a Growing Market

    Region : North America

    New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...
    USD 4,950
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