Contact Centers Market
Bridging the Divide Between the Contact Center and the Enterprise
Region : North AmericaCall, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...USD 3,000.00Read More
Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020
Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market
Region : North AmericaDelivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...
New Business Models Will Be Key to Meet the Demands of the Digital Customer
Region : Latin AmericaIn a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...USD 1,500.00Read More
Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation
Region : North AmericaThis study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments. Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions. - The research identifies and analyzes drivers and challe...USD 3,000.00Read More
Moving Beyond Chatbots to Provide Seamless Customer Engagement
Region : Latin AmericaInformation technology (IT) is something of a misnomer. It has always been about data. We have become experts at generating, collecting, managing, transmitting, and storing data. With the advent of Big Data and its hardware equivalent, the Internet of Things (IoT), this ability to reduce the world to data streams has reached its ultimate expression...USD 1,500.00Read More
Addition of New Analytics Capabilities and WFO Applications Refresh Drive Modest Growth in the Market
Region : North AmericaLatin American contact center systems market revenue is expected to increase from $222.2 million in 2016 to $271.1 million by 2022, at a compound annual growth rate of 3.4%. The base year is 2016 and the forecast period is from 2017 to 2022. This study is for contact centers that are premise-based. Premise systems are those that the customers purc...
Navigating Digital Transformation in Contact Centers
Region : North AmericaThe overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive V...USD 3,500.00read more
Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market
Region : EuropeThe Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...
Still Under Cloudy Skies, System Sales See Recovery
Region : North AmericaNew analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...
Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care
Region : North AmericaNew analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...