Contact Centers Market

Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficien
`

Sort By

1-10 of 136

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  1. Contact Center Market Opportunities for UC Solutions
    23
    May 2018

    Contact Center Market Opportunities for UC Solutions

    Bridging the Divide Between the Contact Center and the Enterprise

    Region : North America

    Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...
    USD 3,000.00
    Read More
  2. Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020
    25
    Apr 2018

    Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020

    Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market

    Region : North America

    Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...
    USD 4,950.00
    Read More
  3. Future of Customer Engagement in Latin America, 2018
    12
    Apr 2018

    Future of Customer Engagement in Latin America, 2018

    New Business Models Will Be Key to Meet the Demands of the Digital Customer

    Region : Latin America

    In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...
    USD 1,500.00
    Read More
  4. Internet of Things-based Solutions for Customer Support, US, 2018
    19
    Mar 2018

    Internet of Things-based Solutions for Customer Support, US, 2018

    Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation

    Region : North America

    This study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments. Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions. - The research identifies and analyzes drivers and challe...
    USD 3,000.00
    Read More
  5. Artificial Intelligence Applied to the Customer Experience in Latin America, 2018
    16
    Feb 2018

    Artificial Intelligence Applied to the Customer Experience in Latin America, 2018

    Moving Beyond Chatbots to Provide Seamless Customer Engagement

    Region : Latin America

    Information technology (IT) is something of a misnomer. It has always been about data. We have become experts at generating, collecting, managing, transmitting, and storing data. With the advent of Big Data and its hardware equivalent, the Internet of Things (IoT), this ability to reduce the world to data streams has reached its ultimate expression...
    USD 1,500.00
    Read More
  6. Latin American Contact Center Systems Market, Forecast to 2022
    10
    Jan 2018

    Latin American Contact Center Systems Market, Forecast to 2022

    Addition of New Analytics Capabilities and WFO Applications Refresh Drive Modest Growth in the Market

    Region : North America

    Latin American contact center systems market revenue is expected to increase from $222.2 million in 2016 to $271.1 million by 2022, at a compound annual growth rate of 3.4%. The base year is 2016 and the forecast period is from 2017 to 2022. This study is for contact centers that are premise-based. Premise systems are those that the customers purc...
    USD 4,950.00
    Read More
  7. End User Priorities for Customer Engagement, Global, 2017
    16
    Oct 2017

    End User Priorities for Customer Engagement, Global, 2017

    Navigating Digital Transformation in Contact Centers

    Region : North America

    The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive V...
    USD 3,500.00
    read more
  8. Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
    27
    Sep 2017

    Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021

    Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market

    Region : Europe

    The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...
    USD 4,950.00
    Read More
  9. Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021
    25
    Sep 2017

    Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021

    Still Under Cloudy Skies, System Sales See Recovery

    Region : North America

    New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...
    USD 4,950.00
    Read More
  10. Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021
    22
    Sep 2017

    Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021

    Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care

    Region : North America

    New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...
    USD 4,950.00
    Read More

Sort By

1-10 of 136

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5