IT Services and Applications Market Research Reports

Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

In H1 2018, Frost & Sullivan’s ICT team conducted a small-scale survey of thought leaders from around the world to seek opinion on the technologies that will have a profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets in the next 10 years. Survey respondents came from tw...

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

The convergence of technologies is reshaping the future of the workplace, workforce and work processes. Today, technologies with different applications and advantages are integrating with one another to maximize the benefits provided to users. Adoption of such technologies is therefore changing human behaviours in both the physical and virtual sp...

Since the development of one of the first theoretical frameworks for a quantum computer in the early 1980s, scientists have been working on achieving ‘Quantum Supremacy’. This state will be achieved by the design and construction of a quantum computer capable of solving problems that cannot be realistically solved by the most powerful classic s...

12 Dec 2018  |  Global  |  Market Research

The Role of Bots in Financial Services, 2018

Fundamental Shift Evident in the Transition from Transactional to Conversational Customer Interaction

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Key Issues Addressed Key Benefits

One of the most critical challenges that the financial services industry continues to struggle with is the introduction of technology-enabled solutions into their businesses. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This mean that customers...

The study analyzes the journey of India’s largest mobile payment player, Paytm that started off as an online platform for mobile phone top-up in 2010. Over the years, the company has expanded much beyond its initial offerings and pivoted into multiple areas to become an online wallet, a payment solutions provider, an online gold seller and dealer...

This study covers the digital transformation initiatives of Bank of America Corp (BofA), which operates in more than 35 countries worldwide. It has a legacy dated back to 1904 and is now providing a full stack of retail and corporate financial services to consumers, small businesses, corporations, governments, and institutions. Technology advance...

The study covers the digital transformation initiatives of Citigroup Inc. which offers financial products and services to consumers, corporations, governments, and institutions across 160 countries and jurisdictions. Citigroup was founded in 1812 in New York and has since then expanded aggressively to offer numerous financial products to cater to t...