IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 26 Feb 2026  |  Global  |  Customer Research

    Data Center Colocation: Decision-Makers’ Insights and Strategic Priorities, 2026–2027

    Highlights from the Annual Frost & Sullivan Global IT and Business Decision-Makers Survey

    Frost & Sullivan’s annual survey of IT and business decision-makers, now in its 16th year, examines evolving perceptions, investment priorities, and purchasing behaviors related to digital infrastructure. The study explores how organizations align technology adoption with business objectives amid rapid technological change.This research presents co...

    $4,950.00
  2. 06 Feb 2026  |  Global  |  Customer Research

    The Future of Multi-Access Edge Computing: Decision-Makers’ Spending Priorities and Growth Opportunities, 2026

    Highlights from the Annual Frost & Sullivan Global IT Decision-Makers (ITDM) Survey

    Frost & Sullivan's annual survey of IT and business decision-makers, now in its 16th year, aims to understand their perceptions, decisions, and purchasing behaviors. In 2024, Frost & Sullivan introduced a new set of questions focused on multi-access edge computing (MEC) to the yearly survey, and in 2025, it is possible to contrast results for 2024 ...

    $4,950.00
  3. 19 Jan 2026  |  Global  |  Customer Research

    AI in 2025: Global Trends and Enterprise Reality

    What the Latest Data Reveals About Adoption Drivers and Challenges, Trends, and Strategic Enablers

    The artificial intelligence (AI) landscape is undergoing rapid transformation, with enterprises worldwide navigating a complex journey from experimentation to operationalization. The Global State of AI 2025 report delivers a timely, in-depth exploration of how organizations are adopting, deploying, and scaling AI technologies to drive business valu...

    $4,950.00
  4. 05 Dec 2025  |  Global  |  Customer Research

    Inside the Minds of IoT Decision-Makers: Spending Priorities and Growth Opportunities

    Findings from Frost & Sullivan’s 2025 Global IoT End-User Survey

    Frost & Sullivan's annual survey, now in its fifth year, offers critical insights into the perceptions and behaviors of IT and business decision-makers as they navigate the rapidly evolving landscape of cloud technologies and Internet of Things (IoT) applications. Since 2020, Frost & Sullivan has conducted an annual survey targeting IT and business...

    $4,950.00
  5. 04 Dec 2025  |  Global  |  Customer Research

    The AI Maturity Imperative: Turning Ambition into Advantage

    A Data-Driven Look at What Separates Experimentation from Excellence

    Artificial intelligence (AI) has the potential to deliver substantial benefits to businesses, economies, and societies. As organizations shift AI technology implementation from the proof-of-concept stage to enterprise deployment, employing an enterprise-wide strategy and roadmap is crucial to prevent project-derailing challenges, cost overruns, an...

    $4,950.00
  6. 30 May 2025  |  Global  |  Customer Research

    The Future of Multi-access Edge Computing: Decision-makers’ Insights and Strategic Priorities, 2025

    Highlights from the Annual Frost & Sullivan Global IT and Business Decision-makers Survey

    Frost & Sullivan's annual survey of IT and business decision-makers, now in its 15th year, aims to understand their perceptions, decisions, and purchasing behaviors. In 2024, Frost & Sullivan introduced a new set of questions focused on multi-access edge computing (MEC) to the yearly survey. The survey aims to understand respondents’ evolving organ...

    $4,950.00

    Special Price $4,455.00 save 10 %

  7. 29 May 2025  |  Global  |  Customer Research

    State of the Cloud 2024 - Small Businesses

    Continuing the Digitalization Journey

    Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision-Maker survey, small business respondents shared t...

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    Special Price $4,455.00 save 10 %

  8. 26 May 2025  |  Global  |  Customer Research

    Global State of AI, 2025

    Highlights and Growth Opportunities from a 2024, Frost & Sullivan Survey of IT and Business Decision-Makers

    Enterprise awareness and adoption of artificial intelligence (AI) have accelerated significantly worldwide. Advances in AI technologies, combined with increased accessibility, are enabling businesses to integrate AI seamlessly into their operations. Nearly 90% of IT and business decision-makers recognize AI and machine learning as critical to achie...

    $4,950.00

    Special Price $4,455.00 save 10 %

  9. 06 May 2025  |  Global  |  Customer Research

    Global AI Maturity Assessment, 2025

    Amid Growing Awareness, Enterprises Strengthen AI Foundations

    Artificial intelligence (AI) has the potential to deliver substantial benefits to both economies and societies. As organizations shift AI technology implementation from the proof-of-concept stage to enterprise deployment, employing an enterprise-wide strategy and roadmap is crucial to prevent delays. Therefore, it is important to analyze organizati...

    $4,950.00

    Special Price $4,455.00 save 10 %

  10. 11 Feb 2025  |  Global  |  Customer Research

    The Evolving Landscape of the Internet of Things: Stability, Shifts, and Diverse Pathways

    Highlights from the Annual Frost & Sullivan Global IoT Survey

    Frost & Sullivan's annual survey, now in its fourth year, offers critical insights into the perceptions and behaviors of IT and business decision-makers as they navigate the rapidly evolving landscape of cloud technologies and Internet of Things (IoT) applications. Since 2020, Frost & Sullivan has conducted an annual survey targeting IT and busines...

    $4,950.00

    Special Price $4,455.00 save 10 %