IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 20 May 2020  |  Latin America  |  Frost Radar

    FROST RADAR™: Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, 2020

    Benchmarking Future Growth Potential

    The Latin America and Caribbean (CALA) UCaaS market exhibited a strong, double-digit performance in 2019, in terms of both users and revenue. Future growth is expected and forecast in the double-digit range and will be driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technology co...

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  2. 12 Mar 2020  |  Latin America  |  Market Research

    Growth Opportunities in the Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, Forecast to 2026

    Increasing Competition and Opportunities in a High Growth Market

    The CALA UCaaS market exhibited strong performance in 2019, with double-digits growth in terms of users and high single-digit growth in terms of revenue. Future growth is expected and forecast in the double-digit rates zone, driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technol...

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  3. 13 Nov 2018  |  Africa  |  Market Research

    African B2C eCommerce Growth Opportunities, Forecast to 2020

    Omni Channel Integration Central to Developing a Successful eCommerce Model

    This research study provides an analysis of the African Business to Consumer (B2C) eCommerce market. The stakeholder scope includes B2C companies; geographic scope includes key African countries such as Egypt, Kenya, Nigeria and South Africa; and product category scope includes a number of segments such as books, electronics, fashion, household app...

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  4. 23 Oct 2018  |  Africa  |  Market Research

    The Role of African Start-ups in Driving Smart Agriculture in the Continent, 2018

    The Focus on Sensors and Satellite Imaging is Central to the Adoption of Smart Farming Practices

    The focus of this study is to identify and highlight African start-ups that drive the uptake of smart farming practices and how farmers can make data-driven decisions regarding crop rotation, planting and harvesting time, soil management, and weather prediction. The study offers an analysis of Sub-Saharan Africa, with additional information on the ...

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  5. 28 Sep 2018  |  Africa  |  Market Research

    IoT in Agriculture, Africa, 2017

    Mobile Application, Sensors, and Satellite Imaging are Central to Developing Successful Smart Farming Practices in Africa

    This study focuses on an understanding of smart farming practices and the ways in which farmers can make data-driven decisions regarding crop rotation, planting and harvesting times, soil management, and weather prediction. The study will provide an analysis on the Sub-Saharan African region, with information on Middle East and North Africa added a...

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  6. 28 Sep 2018  |  Latin America  |  Market Research

    Latin American Internet of Things (IoT) Devices Market, Forecast to 2023

    Portable Asset Tracking & Connected Consumer Electronics Drives Growth of IoT Devices in Latin America

    The Internet of Things (IoT) extends Internet connectivity beyond traditional devices such as desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT means that everyday physical objects, from vehicles to manufacturing equipment to hotel coffee makers a...

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  7. 30 Jul 2018  |  Latin America  |  Market Research

    Latin American ICT Growth Opportunities, Forecast to 2024

    Blockchain is One of the Boosters of Digital Transformation that will Revolutionize the Relationship of Trust and Create Multiple Peer-to-peer Ecosystems

    The primary objective of this experiential study is to identify growth opportunities for your company using new technologies such as Artificial Intelligence (AI), Blockchain, and Robotic Process Automation (RPA). A Blockchain is a new data structure that creates trusted, distributed digital ledgers for assets and other data. It is an immutable rec...

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  8. 17 Apr 2018  |  Africa  |  Market Outlook

    South Africa ICT Outlook, 2018

    Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry

    This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

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  9. 22 Feb 2018  |  Latin America  |  Market Research

    Latin American Big Data and Analytics Market, Forecast to 2023

    As the Maturity Evolves, Data Turns into Insights

    The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...

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  10. 19 Feb 2018  |  Latin America  |  Market Research

    Latin American IaaS Market, Forecast to 2022

    New Opportunities are Arising in this $7.42 Billion Market

    The Latin American cloud services market has been witnessing changes in terms of consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals increasingly understand the benefits of the IaaS business model and make investments in the cloud. The strategy of shifting capital expenditure to operational expend...

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    Special Price $3,712.50 save 25 %