SMAC

  1. 16 Mar 2016  |  Latin America

    Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

    Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

    This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

    $4,950.00
  2. 08 Feb 2016  |  Latin America

    Latin American Big Data and Analytics Market, Forecast to 2020

    Leveraging Quality, Not Quantity, will be Critical to Gaining Competitive Advantage and Spurring Growth Across Brazil, Colombia and Mexico

    The research service presents an analysis of the current state of the Big Data and analytics market in Brazil, Colombia, and Mexico. The immeasurable amount of data (unstructured and structured) being generated every second globally from an increasing number of sources has changed the competitive environment and hence, the organizations’ way of t...

    $1,500.00