Monetizing the Customer Experience Means New Business Models with Applied Data Analysis for Revenue Growth
Monetizing the Customer Experience Means New Business Models with Applied Data Analysis for Revenue Growth
RELEASE DATE
08-Nov-2013
08-Nov-2013
REGION
North America
North America
Deliverable Type
Strategic Forecasting
Strategic Forecasting
Research Code: D564-00-78-00-00
SKU: IT00501-NA-SF_01624
$2,450.00
In stock
SKU
IT00501-NA-SF_01624
Description
This report looks closely at the importance that a customer-centric strategy can have on total business outcomes. It summarizes the common values that successful customer-centric businesses have exemplified in creating a positive experience for their customers. The report provides an understanding of where the communications industry is today in its push toward customer centricity. The report also shows why many industries position the communications sector at the core of their business improvement strategies, tied to the incorporation of mobile services into the goods and services they provide as a means for delivering a better experience for their customers.
Table of Contents
Introduction
A Customer Experience Strategy is Serious Stuff for Many Enterprises
Gauging the Customer Experience within the Communications Sector
Monetizing the Customer Experience - Some CSPs Are Already Doing It
CSPs Are At the Center of the Experience Strategy for Most Industries
Monetizing an Improved Customer Experience - What Does It Take?
Stratecast - The Last Word
About Stratecast
About Frost & Sullivan
Popular Topics
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This report looks closely at the importance that a customer-centric strategy can have on total business outcomes. It summarizes the common values that successful customer-centric businesses have exemplified in creating a positive experience for their customers. The report provides an understanding of where the communications industry is today in its push toward customer centricity. The report also shows why many industries position the communications sector at the core of their business improvement strategies, tied to the incorporation of mobile services into the goods and services they provide as a means for delivering a better experience for their customers.
Deliverable Type | Strategic Forecasting |
---|---|
No Index | Yes |
Podcast | No |
Author | Karl Whitelock |
Industries | Information Technology |
WIP Number | D564-00-78-00-00 |
Is Prebook | No |