Monetizing the Customer Experience Means New Business Models with Applied Data Analysis for Revenue Growth

Monetizing the Customer Experience Means New Business Models with Applied Data Analysis for Revenue Growth

 

RELEASE DATE
08-Nov-2013
REGION
North America
Research Code: D564-00-78-00-00
SKU: IT00501-NA-SF_01624

$2,450.00

Special Price $1,837.50 save 25 %

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SKU
IT00501-NA-SF_01624

$2,450.00

$1,837.50 save 25 %

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Description

This report looks closely at the importance that a customer-centric strategy can have on total business outcomes. It summarizes the common values that successful customer-centric businesses have exemplified in creating a positive experience for their customers. The report provides an understanding of where the communications industry is today in its push toward customer centricity. The report also shows why many industries position the communications sector at the core of their business improvement strategies, tied to the incorporation of mobile services into the goods and services they provide as a means for delivering a better experience for their customers.

Table of Contents

Introduction

A Customer Experience Strategy is Serious Stuff for Many Enterprises

Gauging the Customer Experience within the Communications Sector

Monetizing the Customer Experience - Some CSPs Are Already Doing It

CSPs Are At the Center of the Experience Strategy for Most Industries

Monetizing an Improved Customer Experience - What Does It Take?

Stratecast - The Last Word

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Related Research
This report looks closely at the importance that a customer-centric strategy can have on total business outcomes. It summarizes the common values that successful customer-centric businesses have exemplified in creating a positive experience for their customers. The report provides an understanding of where the communications industry is today in its push toward customer centricity. The report also shows why many industries position the communications sector at the core of their business improvement strategies, tied to the incorporation of mobile services into the goods and services they provide as a means for delivering a better experience for their customers.
More Information
No Index Yes
Podcast No
Author Karl Whitelock
Industries Information Technology
WIP Number D564-00-78-00-00
Is Prebook No