The Global Future of Work—The Future of Workplace Technology

Advancements in Connectivity and AI to Drive Workplace Evolution

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The Global Future of Work—The Future of Workplace Technology presents a broad survey of the technologies emerging today that will be critical for work in 2025. Topics include connectivity and convergence trends, augmented and virtual reality, artificial intelligence (AI), and automation trends, cognitive computing, the rise of professional service robots, and global cybersecurity trends such as threat-sharing initiatives and the potential shortage of cybersecurity professionals. Snapshots are provided for both developed and developing economies, and sector highlights help visualize how technologies will fit into agricultural, industrial, and service work. The study period is from 2015 to 2025.

Table of Contents

1. Executive summary
Key Findings
Scope of Study—Trend, Economy, and Sector Coverage in the Future Place and Structure of Work
Connectivity and Convergence Trends
Artificial Intelligence, Automation, and Robotics Trends
Cyber-security Trends
Economy Types
Economic Sectors
2. Research Methodology and Key Definitions
From Macro-to-micro
Identify the Mega Trend through brainstorming sessions
Identify the sub-trend through scenario-building exercises
Assess the impact of the Mega Trend on a micro level
Opportunities analysis
List of Definitions
Artificial Intelligence(AI)
Connectivity and Convergence
Industrial Internet of Things (Industrial IoT)
Mega Trend
List of Acronyms and Abbreviations
3. Connectivity and Convergence Trends Driving Future Workplace Technology
Key Findings
Edge and Fog Computing Will Begin Where the Cloud Ends
The Cloud
The Edge and Fog
Edge, Fog, and Cloud Computing Network, Global, 2015–2020
2025’s UC&C Will be Virtualized, Customized, and Heavily Integrated
Enhanced Telepresence and Video Conferencing Solutions Will Further Support Virtual Colocation Trends
Telepresence and Video Conferencing Technology Overview, Global, 2015 and 2020
Beyond Gaming, Virtual Reality’s (VR) Future is in the Workplace
When Cameras Are On, Augmented Reality (AR) Will be a Predominant User Interface
Multiple Hardware Options
Three Degrees of AR
Augmented reality
Mixed reality
Blended reality
Limitless Applications
Social Enterprise Freemiums Will Convert To Paid Subscriptions
Game changer in 2015
Why Popularity is Growing
Work Wearables Will Improve Health, Wellness, Safety, and Productivity
Enterprise Wearables Real and Anticipated Benefits, US and UK, 2015
Health & Wellness
Efficiency
Productivity
Safety
Head-to-toe Wearables Will Thrive in 2025’s Enterprise Market
Organizations Will Turn Data into Actionable Forecasts
Prescriptive Data Analytics Model, Global, 2015–2025
Data Accumulation
Data Processing
Forecast Development
Insight- based Plan
Data and Model Refinement
Case In Point: GATWICK AIRPORT
Three Reasons Why B2Bs Should Care about the FinTech Revolution
SME Lending
B2B Payments
Employee Insurance
3D Printing Will Save Time and Resources, with 4D Tech to Come
Cases In Point
Rapid Parts Production
3D-Printed Construction
4D Printing: On the Horizon
Macro-to-micro—Strategic Recommendations and Predictions
Connectivity and Convergence Trend Implications
Enterprise Communication
AR and VR
Other Emerging Technologies
4. AI, Automation, and Robotics Trends Driving Future of Workplace Technology
Key Findings
Key Advances in AI Will Drive Digital, Robotics, and Automation Trends
Areas of AI Advancement, Global, 2015–2025
Cognitive computing
Deep learning
Affective computing
Natural language processing
Image and object recognition
Digital Personal Assistants Will Take on Enterprise Complexity
Key Feature Improvements
Future Enterprise Assistant Capabilities
Cases In Point
Internal Compute Continuum
Smart Customer Service
Industrial IoT-enabled Autonomous Systems Will Change How Customers and Vendors Interact and the Skills Workers Will Need
The Future of Workplace Robots Depends on Guaranteeing Safety
Robot Classification by Function
Industrial
Service
Safety Feature by Degree of Contact with Human Workers
Industrial and Service Robot Installments Will Show Strong Growth, Given Lower Costs and Greater Performance
Adoption Outlook
Trend Outlook
Industrial Robots Will Continue Supporting Global Manufacturing Work
Potential for Regional Expansion
Growing Industrial Use
Growth Drivers
Globalization
Customer Demand
Worker Demand
Range of Use
The Range of Professional Service Robot Applications Will be Vast
Current and Emerging Service Robot Applications, Global, 2015
Military
Agriculture
Maintenance
Security and Law Enforcement
Others
Ease of Use Will Be a Critical Determinant for Collaborative Robots
Key Collaborative Robot Features
Safety
Trainability
Re-tasking
Macro-to-micro—Strategic Recommendations and Predictions
AI, Automation, and Robotics Trend Implications
AI
Industrial IoT
Automation and Robots
5. Cybersecurity Trends Driving Future Workplace Technology
Key Findings
Mitigating Cyber Attacks Will Continue Rising in Enterprise Priority
Breach Cost and Public Scrutiny Will Add to Cybersecurity Concerns
Developing Trends Will Redirect Enterprise Security
Supporting Points
Blockchain Will Transform Security for Every Industry
Key Blockchain Security Advantages, Global, 2015
Future Applications Beyond Banking, Global, 2015
Smart Contracts
Integrated Services
Internet Protocol (IP)
Organizations Will Embrace Innovation and Increase Spend
Cybersecurity Innovation
Cyber immunity
Behavioural Analysis
Two Sides of Cybersecurity Spend
Risk Analysis
Collateral Damage
Threat Sharing—The Sum Will be Greater Than its Parts
Threat Clearinghouse Developments, Global, 2014 and 2015
Facebook’s Threat Exchange, Beta Launch 2015
Global Cyber Alliance, Launch 2015
Cyber Threat Alliance, Launch 2014
Nations Will Both Protect the Workplace and Initiate Threats
Macro-to-micro—Strategic Recommendations and Predictions
Cybersecurity Trend Implications
Cybersecurity for Business
Sharing Threats Across Borders
National Security Policies
6. Snapshots of Future Workplace Technology in Developed and Developing Economies
Key Findings
Developed Economies Will Reap Greater Rewards from Connectivity
A Deeper Dive—Finland Stands at a Technology Crossroads
Developing Economies Must Increase Their Technological Readiness
A Deeper Dive—China’s Government is Subsidizing its Industrial IoT Development
Macro-to-micro—Strategic Recommendations and Predictions
7. Sector Scenarios
Key Findings
Robots, Sensors, Biotech, and 3D Printing Will Ensure High Yields in
the Agricultural Workplace
Emerging Agricultural Technologies, Global, 2015–2025
Omnidirectional field robots
Robotic weeding
Autonomous tractors
Soil and crop
Sensors
Others
IoT Technology Will Revolutionize the Industrial Sector
Emerging Industrial Technologies, Global, 2015–2025
Wireless sensor networks
Manufacturing AR systems
Automated safety Systems
VR
Others
AI, Big Data, and AR Hold the Greatest Promise for the Services Sector
Emerging Services Technologies, Global, 2015–2025
Big Data
AI
The IoT
VR and greater connectivity Speeds
Others
Macro-to-micro—Strategic Recommendations and Predictions
Sector Scenario Implications
Agricultural Implications
Industrial Implications
Services Implications
8. The Last Word
3 Big Predictions
Legal Disclaimer
9. Appendix
Full List of Slide Titles
List of Countries Grouped by Economy Type or Organization
List of Countries Grouped by Region
Full List of Subsectors by Economic Sector


List of Figures & Charts

1. UC&C: BY THE NUMBERS,GLOBAL, 2020–2025
2. Total Wearables Market Share Breakdown by Units Shipped, Global, 2020
3. 3D PRINTING: BY THE NUMBERS, GLOBAL 2014–2030


1. Estimated Installed Users of Enterprise Social Networking, Global, 2015 and 2020
2. Enterprise Internal Social Networking Use for Collaboration by Vertical, North America, 2014
3. Enterprise Wearable’s Use Overview, US, 2015
4. Wearables Overview, Global, 2015*
5. Enterprise Wearables Share Breakdown by Units Shipped, Global, 2018
6. Countries with Significant B2B Marketplace Lending Volumes, Global, 2015
7. 3D Printing Market by Segment, Global, 2025
8. Industrial IoT Overview, Global, 2014
9. Estimated Unit Shipments of Industrial Robots, Global, 2015 and 2020
10. Estimated Units Installed of Professional Service Robots, Global, 2015 and 2020
11. Estimated Operational Industrial Robot Stock by Region, Global, 2015, 2020, 2025
12. Estimated Unit Shipment of Industrial Robots by Industry, Global, 2015 and 2020
13. Reported Security Incidents and Confirmed Data
14. Breaches, Global, 2012, 2013, and 2014
15. Enterprise Information Security Overview, Global, 2014
16. Uptake in US Cybersecurity Insurance versus Per Record Data Breach Cost by Industry, US and Global, 2013, 2014, and 2015
17. Estimated Total Cybersecurity Market by Segment, Global, 2015 and 2020
18. Perceived Future Security Risk by Trend, Global, 2015
19. Projected Cybersecurity Professional Supply and Demand, Global, 2015–2020
20. National Cyberwellness Overview, Global, 2015
21. Top 3 Robot-dense Countries, Global, 2013 and 2014
22. Cyberwellness Overview, Developed Economies*, 2015
23. Operational Industrial Robot Stock, Select Economies, 2015 and 2018
24. Cyberwellness Overview, Developing Economies, 2015



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