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Transforming National eID Programs and Services into a Mobile Success Story

Citizen Engagement is Essential to Guarantee Personalized Services

27-Jan-2015  /  Research Code: 9843-00-28-00-00  /  SKU: IT00095-GL-MR_01022  /  
Region: Global

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The public sector should not only extend existing services to the mobile space, but should be engaged in a mobile-first approach. Frost & Sullivan believes that this approach, coupled with a user-centric methodology, will create high quality public services that will answer the demand of citizens. Successful projects were done with the direct involvement of the population. This does not guarantee a certain success but it provides services that are needed by citizens. Citizens are seen as users and are entering the CITIZEN 2.0 dimension.

Table of Contents

Transforming National eID Programs and Services into a Mobile Success StoryTotal ICT Spending in Government SectorMarket Insight




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