UK Retail Water Services Market

Retail Market Opening for Non-households in 2017 is set to Shift Focus to Customer Service and Value-added Solutions.

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In the current scenario of the UK retail water market, all non-household customers in Scotland can choose their retail water service provider, whereas in England and Wales, only non-household customers using 5 million litres a year or more can choose their service provider. In April 2017, the threshold of 'more than 5 million litres per year' is to be removed, which will open up the entire non-household customer base.

Even with the opening of the market there is little margin that the retail water service companies can secure with the non-household customers. The business opportunity for retail water companies is associated to on-site activities, such as billing, customer management, leakage management, water conservation as well as on-site water and wastewater treatment needs. The non-household customer segment is also characterised by a large range of customers from hotels, retail outlets, cafes, super markets, industries, sites under the National Health Service and the Defence, and so on. The multisite aspect of many of these customer groups does make it an attractive segment to develop a range of innovative solutions and services to enhance and improve on-site water services.

Table of Contents

UK Retail Water Services MarketExecutive SummaryKey FindingsMarket OverviewBackground and CoverageBackground and Coverage (continued)Scope of the Retail MarketVision for the Retail Key Success FactorsMarket ScenariosCurrent Market Scenario in England and WalesCurrent Market Scenario in EnglandCurrent Market Scenario in ScotlandCurrent Market Scenario in Scotland (continued)Key Stakeholders in the UK Retail Water Services MarketReview of Retail CompetitionRetail CompetitionKey Retail Market Arrangement FactorsImpact of Retail CompetitionOpen Water ProgrammeOpen Water Programme (continued)Roles of Open Water PartnersFuture of UK Retail Water Services MarketImplications of 2017 Open Water and Water BillFuture Market Arrangements of UK Retail Water Services for the Non-household SectorExpansion of the UK Water Retail MarketRequirement for Water Services by Customer GroupsRequirement for Water Services by Customer Groups (continued)Requirement for Water Services by Customer Groups (continued)Case Studies of Customer GroupsThe East Anglia Project and Luxury Hotel Group ContractBusiness Stream—System Maintenance ContractOndeo IS—Plant Optimization ContractOndeo IS—Plant Optimization Contract (continued)Legal DisclaimerAppendixList of Water CompaniesThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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Release Date : 02-Aug-17

Region : Europe

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