Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Improving Business Productivity Quickly and at a Lower Cost

  • Research Code : ND81-01-00-00-00
  • SKU : IT00715-LA-MR_01972
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  • Release Date : 25-Feb-2014
  • Region : Latin America
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In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.

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