Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Improving Business Productivity Quickly and at a Lower Cost

RELEASE DATE
25-Feb-2014
REGION
Latin America
Research Code: ND81-01-00-00-00
SKU: IT00715-LA-MR_01972

$2,450.00

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SKU
IT00715-LA-MR_01972

$2,450.00

$1,837.50 save 25 %

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Description

In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.

Table of Contents

Executive Summary

Research Scope

Research Methodology

Market Overview—Geographical Coverage

Market Overview—Key Questions This Study Will Answer

Market Overview—Introduction

Market Definitions

Market Definitions (continued)

Market Definitions (continued)

Market Definitions (continued)

Market Definitions (continued)

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Key Market Trends

Key Market Trends (continued)

Key Market Trends (continued)

Key Market Trends (continued)

Key Technology Trends

Key Pricing Trends

Adoption Trend Analysis—Size of Hosting

Adoption Trend Analysis—Size of Hosting (continued)

Adoption Trends by Verticals

Business Models in LATAM

Business Model 1

Business Model 2

Business Model 3

Business Models in LATAM—Comments

Business Models in Latin America—Overview

Key Solution Features Available in Latin America—Application Providers/Vendors

Vendor/Application Provider Insights

Vendor/Application Provider Insights (continued)

Vendor/Application Provider Insights (continued)

Vendor/Application Provider Insights (continued)

Vendor/Application Provider Profiles

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Vendor/Application Provider Profiles (continued)

Key Solution Features Available in Latin America—Service Provider and Channels

Channels/Service Provider Insights

Channels/Service Provider Insights (continued)

Channels/Service Provider Profiles

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Channels/Service Provider Profiles (continued)

Strategic Recommendations—Large Contact Centers

Strategic Recommendations—Small and Medium Contact Centers

Final Considerations—Messaging to Client

The Last Word—Predictions

Legal Disclaimer

Who is Frost & Sullivan

What Makes Us Unique

TEAM Methodology

Our Global Footprint 40+ Offices

Related Research
In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.
More Information
No Index Yes
Podcast No
Author Maiara Munhoz
Industries Information Technology
WIP Number ND81-01-00-00-00
Is Prebook No