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13 Jan 2022  |  Global  |  Market Research
Growth Opportunities in UC Endpoint OPEX Models
OPEX Models Aim to Disrupt Device Acquisition in the UC Market
Several providers, including Microsoft, Zoom, Neat, and Crestron, announced OPEX programs focusing on multiple UC endpoints in 2020-21. This move reflects the intense and growing interest in the OPEX space, which has been fueled in part by the pandemic. However, OPEX, particularly leasing as a business model, has been in practice for several years,...
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17 Sep 2024  |  Global  |  Customer Research
Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications
AI-Powered Innovation Creates Differentiation and Boosts Value Propositions
API-based solutions often represent a significant departure from how businesses have become accustomed to purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allo...
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20 Oct 2014  |  Latin America  |  Market Research
The Effect of WebRTC on the Unified Communications and Collaboration Market
Driving UCC Capabilities to the Masses
Web Real-time Communication (WebRTC) ranks among the most disruptive communications and collaboration technologies seen in years. Since the release of the project in May 2011, the market has seen an explosive growth of both WebRTC support and WebRTC-based offerings. This Frost & Sullivan market insight analyzes the impact of WebRTC on the enterpris...
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28 Jul 2025  |  Global  |  Customer Research
Business Calling Market: Demand for Diverse Deployment and Connectivity Models Reigns
Hybrid Communications Environments Present Significant Challenges and Opportunities to Technology Solutions and Services Providers
Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: - Demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality - Evolution of enterprise telephony/business call control environments - Demand for mobile...
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24 Sep 2026  |  Global  |  Customer Research
UCC Buyers’ Perspective: Investment Priorities in 2026 and Beyond
Tool Overload and Fragmentation Undermine Effective Communications and Collaboration
This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how organizations are adapting communications strategies, ...
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29 Nov 2019  |  North America  |  Market Research
North American Hosted IP Telephony and UCaaS Market, Forecast to 2025
Innovative Technologies, Business Models and Partnerships Accelerate Customer Acquisition
The hosted IP telephony and UCaaS installed user base will expand at a compound annual growth rate (CAGR) of 18.2% during the years 2018-2025, as net new annual users increase from 5.10 million in 2018 to 8.74 million in 2025. Macro-economic factors or disruptive innovation could slow or accelerate market growth. Cloud will become the preferred te...
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Special Price $3,712.50 save 25 %
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03 Feb 2026  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Cloud Communications and Collaboration Services, 2026
AI Effects Permeate All Market Trends
The 2026 Top 10 Growth Opportunities in Cloud Communications and Collaboration Services study provides a comprehensive examination of the forces reshaping one of the most dynamic segments of the ICT industry. As artificial intelligence, mobility, cloud maturity, and API‑driven programmability converge, they are redefining how organizations communic...
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11 Sep 2025  |  Global  |  Customer Research
2025 UCC Buyers Perspectives – Investment Priorities in 2025 and Beyond
The Pillars of Effective Communication: Manageability, Security, Integration, and Interoperability
This year's Frost & Sullivan UCC IT Decision Maker (ITDM) survey reveals that organizations are increasingly prioritizing manageability and integration to drive operational efficiency and flexibility. At the same time, seamless integration capabilities, especially through the adoption of APIs and third-party tool compatibility, are essential for ag...
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30 Oct 2026  |  Global  |  Customer Research
From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement
Agentic AI, Trust Services, and Outcome-Based Commercial Models are Driving Transformational Growth in Programmable Communications
Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...
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08 Jul 2024  |  Global  |  Market Research
Audio Conferencing Endpoints Market, Global, 2024 2030
The Adoption of Hybrid Working Models and Need to Optimize Employee Productivity are Driving Transformational Growth in Response to Organizations Investment in Return-to-Office Programs
The audio conferencing endpoints market continues to evolve and remains a relevant segment for businesses seeking clearer, more reliable audio solutions for their meeting spaces. While the hybrid work model is unlikely to disappear overnight, organizations are considering return-to-office (RTO) programs with growing frequency. These programs usuall...
$4,950.00
Special Price $3,712.50 save 25 %