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The global Unified Communications-as-a-Service (UCaaS) market is undergoing a significant transformation, fueled by digitalization, hybrid work adoption, and rapid advancements in artificial intelligence (AI). Organizations worldwide are prioritizing modern communications as a strategic pillar of digital transformation, driving steady growth in UCa...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

Retail is a key industry for county and regional economies, and it’s reflected in its share of global workers. - There are over 420 million estimated retail workers worldwide, with the Asia Pacific region leading in total jobs. - OECD economies have an aggregated 94 million workers in the wholesale and retail trade sector. - In the US, retail tra...

21 Mar 2018  |  North America  |  Market Research

Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2024

Consolidation Redefines Competitive Landscape as SIP Trunking Finds New Use Cases

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The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...

30 Dec 2015  |  North America  |  Market Research

Analysis of the North American VoIP Access and SIP Trunking Services Market

Adoption Grows as New Use Cases Emerge

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The VoIP access and SIP trunking market continues to displace legacy telecommunications services as the link between on-premises customer platforms and the public switched telephone network (PSTN). SIP trunking services are being used in a number of new ways, including automated program control and the emerging trend of hybrid cloud communications....

This report examines the growing importance of AI governance platforms in enabling responsible and scalable artificial intelligence adoption, with a focused analysis of their applications and opportunities across interoperability, data privacy, and digital ethics. As organizations increasingly deploy complex AI systems, the need for structured gove...

Data from Frost & Sullivan's IT Decision Maker survey shows that government communications are entering a decisive new phase. The research finds that modernization is moving beyond routine technology replacement. Agencies now want communications platforms that improve public services, support employees, strengthen trust, and deliver measurable outc...

The European UCaaS market is at an inflection point. Organizations are rethinking work styles, accelerating digital transformation, and redefining the role of communications in the modern enterprise. Hybrid work, mobility, and rising user expectations are reshaping demand. Employees now expect frictionless communication across devices, networks, an...

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...