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- Frost Radar™: Go-to-Market Intelligence and Activation Platforms, 2026
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16 Sep 2025  |  North America  |  Customer Research
US Automotive Technicians’ Choice Survey, 2024
Snap-on Continues to Score Big on Critical Aspects of Technicians’ Choices
The 2024 US Automotive Technicians’ Choice study is a voice of customer survey on the tool preferences of automotive aftermarket service technicians. The survey was conducted in 2024 using a mix of the computer-assisted telephone interview (CATI) and computer-aided web interview (CAWI) methods. A total of 400 automotive technicians participated in ...
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10 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: Workshop Management Systems for Passenger Car and Light Commercial Vehicle Services in North America, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Vehicle maintenance and repair is a multibillion-dollar industry in North America. With new vehicles still in short supply during the COVID-19 pandemic, more drivers are keeping their current cars and light trucks. Proper maintenance, cosmetic care, and other services help keep them in top shape and on the road longer. Auto repair shops, detaile...
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16 Sep 2026  |  North America  |  Customer Research
US Automotive Technicians’ Choice Survey, 2025
Professional Credibility, Innovation, and Service Support Shape Brand Choice in a Fragmented Tools Market
The 2025 US Automotive Technicians’ Choice study is an insightful voice-of-customer survey that highlights the tool preferences of automotive aftermarket service technicians. The survey of 400 automotive technicians across the United States used a combination of computer-assisted telephone and computer-aided web interviewing methods. Respondents we...
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28 Mar 2024  |  North America  |  Market Research
Growth Opportunities for eRetailing in the Automotive Aftermarket
Emergence of the Online Channel in Mainstream Aftermarket to Catalyze Omnichannel Parts and Services Sales Globally
The automotive aftermarket parts trade is undergoing an evolution, largely influenced by the adoption of digital technologies. By 2030, approximately $153 billion in parts and accessories will be sold from the online channel worldwide, which represents significant penetration in most regional markets. Frost & Sullivan has been conducting research o...
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28 Jan 2026  |  North America  |  Market Research
Benchmarking of Automotive Patents, North America, 2026–2040
The Mobility Sector is Experiencing Transformational Growth Due to Innovation
This Frost & Sullivan analysis examines the evolution of mobility innovation through a comprehensive benchmarking of automotive and mobility-related patents across connected, autonomous, shared, and electric (CASE) mobility dimensions. Using patent data from the United States Patent and Trademark Office spanning 1976 to 2040, the analysis maps lon...
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31 Oct 2017  |  North America  |  Market Research
Future of Tire Retailing in North America and Europe, Forecast to 2023
Online Sales of Replacement Tires to Account for Approximately $11 Billion in Revenue in 2023
The report discusses the future of tire retail in North America and Europe and covers Class 1-3 replacement tires in passenger cars. The aim of the study is to envision the Future of tire retailing for the automotive aftermarket in North America and Europe. It discusses the demand forecast (2017-2023) in terms of volume (million units) and value ($...
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01 Dec 2022  |  North America  |  Customer Research
United States Automotive Technicians’ Choice Survey, 2021
Competitive Intensity to Become the Second-most Preferred Auto Tool Brand is Expected to Increase as Snap-on Remains the Segment Leader
The study covers the following key tool categories: • Power tool • Hand tool • Handheld diagnostic tool • Pneumatic or air tool Qualitative areas covered as part of this research include the following: • Quality: Relates to original equipment (OE) fit, form, and function; the closer something matches the original part, the higher the perce...
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26 Apr 2021  |  North America  |  Market Research
2019 United States Automotive Technicians’ Choice
Opportunities in the Automotive Tools Market
This study covers the independent automotive aftermarket vehicle service technicians choice of tools. The survey was conducted using a computer-assisted telephone interview methodology in 2019. In total, 430 automotive technicians were surveyed for this research. To qualify as a respondent, an automotive technician has to be working at least 32 h...
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23 Aug 2021  |  North America  |  Market Research
2020 United States Automotive Technicians’ Choice Survey
Opportunities in the Automotive Tools Market
This study covers the independent automotive aftermarket vehicle service technicians’ choice of tools. The survey was conducted using a computer-assisted telephone interview methodology in 2020. In total, 523 automotive technicians were surveyed for this research. To qualify as a respondent, an automotive technician has to be working at least 32 ho...
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Special Price $3,712.50 save 25 %
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11 Nov 2016  |  North America  |  Market Research
Strategic Analysis of eRetailing in the Global Automotive Aftermarket
Online Parts and Accessories Sales to Cross $50 Billion by 2022
This study covers key trends and data analytics for the emerging eCommerce channel in the global automotive aftermarket. The study provides a comprehensive analysis of revenues and a seven-year forecast for online sales of parts across key global markets: North America, Latin America, Europe, and certain regions in Asia. It also provides a detailed...
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Special Price $3,712.50 save 25 %