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- Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the cont
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24 Mar 2017  |  North America  |  Strategic Forecasting
VMware Cloud on AWS: How the AWS-VMware Partnership Empowers Business’ Hybrid Cloud
In this insight, we look at the market conditions and customer demands that led to this partnership. We discuss specifics of the AWS-VMware partnership, and consider the responsibility that each company holds for various aspects of the customer relationship. We also look at how the partnership may impact the IaaS landscape.
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22 Sep 2016  |  North America  |  Market Research
Growth Opportunities in the US Digital Advertising Market
Programmatic Advertising to be the Growth Engine for the US Digital Advertising Markets
This Frost & Sullivan market insight presents an analysis of the fast-growing US digital advertising market. Specifically, this insight outlines the key trends in the US digital advertising market and presents an overview of the key capabilities required to deliver comprehensive and unified cross-channel advertising solutions. Throughout this insig...
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20 Jul 2016  |  North America  |  Market Research
Brazil and Mexico Mobile Device Management Market
As Mobility Continues to Grow, so do Opportunities in MDM
The Brazilian and Mexican mobile device management (MDM) market reached $45.8 million in revenue in 2015. The Latin American market is in a nascent phase compared to other regions such as North America and Europe, presenting opportunities for new entrants, investments, mergers and acquisitions (M&As), and for existing integrators to increase their ...
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22 Apr 2016  |  North America  |  Strategic Forecasting
Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement
Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other te...
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25 Jun 2016  |  North America  |  Strategic Forecasting
Cyber Security and the Small Business: Tangible Recommendations for SMBs
This research insight will provide actionable recommendations of not only where to start but also a methodology of how to proceed on the path of improving an SMB’s cyber security posture. Additionally, it includes recommendations to security providers that are looking to address this market segment.
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28 Dec 2016  |  North America  |  Market Research
The North American Enterprise Mobility Management (EMM) Market
Managing and Securing Today's Explosion of Data and Devices
The North American EMM market is in a state of flux, rapidly evolving from standalone mobile device management (MDM) and now transitioning into an expansive unified endpoint management (UEM) experience that also encompasses desktop computers, wearables, and select smart IoT (Internet of Things) devices. How providers manage this evolution will impa...
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10 Nov 2016  |  North America  |  Market Research
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence
The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...
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01 Mar 2017  |  North America  |  Market Research
RegTech in Financial Services, Global, Forecast to 2020
Advanced Risk Analytics and Regulatory Solutions Driven by Advances in Machine Learning
Regulators around the world have become stricter in their compliance and processes. Rising levels of regulation and challenging regulatory expectations are having significant operational impacts on financial services companies as they require talent, processes, and innovative solutions. RegTech solutions have the potential to make compliance more e...
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11 Jul 2017  |  North America  |  Market Research
Banking-as-a-Service to Bring Agility and Flexibility to Financial Services, Forecast to 2023
Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention
Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...
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23 Sep 2016  |  North America  |  Customer Research
Navigating Digital Transformation in Healthcare
This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...
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