Search results for: 'software-as-a-service'

This research service provides an in-depth analysis of the Chinese electronics manufacturing services (EMS) market. It provides a comprehensive analysis of the total market. The study period is 2008-2018, and base year is 2011. Forecasts are provided for 2012-2018, and compound annual growth rate is calculated for 2011-2018. This analysis includes ...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

Urban population growth, the impacts of climate change, and water scarcity risks present challenges and opportunities for Australian water corporations. As demand for water increases, companies providing water and sewerage services are under growing pressure to improve resource efficiency, address sustainability needs, and ensure affordability for ...

The concept of flavours has been existing worldwide over more than a decade. But very recently the flavours, herbal extracts formulation has been undergoing innovative changes. Especially in the regions of Asia Pacific, where the taste of continental specificity is high. Even though the innovation in the regions of north America is not as high as A...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digitisation to Boost the Rise of a Smart and Sustainable Singapore

Singapore’s Well-structured Connected Digital Strategy will Drive the Growth of Smart, Sustainable, and Autonomous Mobility Solutions

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Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities across the globe are responding to these changes by developing a more sustainable, seamless, and integrated transport system. In addition, cities are focusing on building the nece...

04 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

The Chinese pharmaceutical market is expected to be the third-largest in the world in 2013. This research service analyzes various aspects of the Chinese pharmaceutical market between 2007 and 2016. Rising income, improving healthcare infrastructure, and insurance systems are some factors that drive this market. The study discusses in detail the ma...