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02 Sep 2020  |  Global  |  Market Research
Digital Trends in the Retail Industry, Global, 2019–2021
Gain a 360 Degree Perspective on Critical Success Factors
The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...
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06 Jan 2021  |  Europe  |  Market Research
Technological Transformation Enabling the Future of London Smart City
Future Growth Potential Through Connected, Autonomous, Shared, and Electric (C.A.S.E.) Strategy Driving Growth Opportunities
Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities globally are responding to these changes by developing a more sustainable, seamless, and integrated transportation system. Additionally, cities are focusing on building the necess...
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29 Jan 2021  |  Europe  |  Market Research
Sustainable Transformation Enabling the Future of Paris as a Smart City
Growth Potential Enhanced by Growth Opportunities in Sustainable Mobility Solutions
Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities across the globe are responding to these changes by developing a more sustainable, seamless, and integrated transportation system. Additionally, cities are focusing on building th...
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02 Feb 2021  |  Global  |  Market Research
2021 Predictions— COVID-19 Accelerates CX Investments
Growth Opportunities Revealed by End Customers
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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09 Aug 2019  |  Asia Pacific  |  Market Research
5G as an Enabler of Smart Nations in Asia-Pacific
Companies Must Consider How 5G Will Impact their Businesses and their Services, Particularly within Smart Cities
Existing 3G/4G networks may not be able to handle the advanced technologies in use in smart cities. 5G can act as an enabler of smart nations as it can provide the necessary technological support that can boost the efficiency of select smart city projects. Smart city ecosystem applications can support the business case for 5G and drive the growth o...
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08 Aug 2019  |  Europe  |  Market Research
Global Security Digital Transformation, 2019
Enabling Security to Better Respond to a Multiple Threats Environment
The Security ecosystem is embracing the digital transformation across multiple applications with an aim to improve operational efficiency and modernize legacy systems. This study covers the digital solutions market penetration in public safety, critical infrastructures and governments. Frost & Sullivan Security Digital Transformation analysis ass...
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20 Dec 2019  |  Global  |  Megatrends
The Future of Facility Management (FM), Forecast to 2025
A New Era of Service Integration, User Experience, Business Productivity, Smart Technology, and Internationalisation
The global Facility Management (FM) market is going through a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if ...
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14 Feb 2020  |  Asia Pacific  |  Market Research
APAC Automation and Control Systems Market in the Upstream Oil and Gas Industry, Forecast to 2023
Positive Market Sentiments Point to Slow Recovery
This research service discusses revenues generated by various automation and control system (ACS) companies in Asia-Pacific that supply to organizations involved in upstream oil and gas activities. The companies included in this study are all major ACS vendors or service providers.--BEGIN PROMO--Research Scope The objective of this study is to ide...
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20 Feb 2020  |  North America  |  Market Research
Wireless Carrier Strategies and Opportunities in the North American Mobile Workforce Apps Market, 2020
Leveraging the App Reseller Role to Sell Adjacent Services, Improve Positioning, and Decrease Churn
This study examines wireless carrier strategies in today’s North American mobile workforce apps market. The information contained in this study allows wireless carriers to benchmark their mobile worker app efforts against those of their peers. This study should also help mobile workforce app developers identify potential reseller partners. Frost &...
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