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The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...

The aerospace industry is going through a rapid transformation to make it efficient, sustainable, and future-proof. Industry stakeholders are developing new and innovative technologies that support increased efficiency and reduced costs while achieving higher capabilities. Globally, OEMs are developing innovative aircraft/engine platforms that ar...

21 Jan 2025  |  Global  |  Technology Research

Technologies Enabling Resilient Pharmaceutical Supply Chains

AI-enabled Technologies are Transforming the Pharmaceutical Supply Chain Network

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This study aims to review emerging, transformative technology solutions that redesign pharmaceutical supply chain processes and introduce increased resilience, transparency, and responsiveness into the model. The study answers the following questions: What are some new challenges big pharma's supply chains must address today? How can emerging tec...

21 Aug 2015  |  Global  |  Market Research

Global Power Plant Services Markets

Fossil-Fired Power Plants Maintenance Provides Counterbalance to Downturn in New-Build Business

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Aging power plants generate high revenues for the power plant servicing market The power plant services market is growing rapidly as new generating capacities are being added to plants to cope with the rising demand for electricity. The US is the biggest market in this segment and is expected to retain this position until 2030 due to the presenc...

30 Apr 2020  |  North America  |  Market Outlook

Global Autonomous Driving Industry Outlook, 2020

OEMs are Reprioritizing Short-term Economic Returns on Investments into Autonomous Driving (AD) by Adopting L2+ Technologies and Investing in Plug-and-play Platforms

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Key Issues Addressed

The autonomous industry, although developing at a decent pace, has realized that the transition from traditional vehicles to autonomous vehicles is still a long time away. OEMs and Tier-1 suppliers have been pouring in investments to develop technologies for deployments of highly automated vehicles. However, despite overcoming the technological bar...

Colloquially referred to as cell phones, mobile handsets primarily serve as portable telephones that can make and receive calls and transmit and receive data over a cellular radio link while the user is moving within a defined service area. Mobile handsets encompass smartphones, smart feature phones, and feature phones, and their chief distinctions...

Business Intelligence (BI) is evolving as a vital tool for enterprises to gain real-time insights on business performance. Technology evolution drives the development of innovative applications, fueling informed business decision making. With the steep rise in data volume obtained from various sources, whether structured or unstructured, enterprise...

23 Jun 2020  |  North America  |  Market Outlook

Global Automotive Industry Outlook, 2020

COVID-19 Pandemic to Negatively Impact Light Vehicle Sales to the Tune of Over 14% YoY

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Key Issues Addressed

The novel coronavirus driven pandemic has adversely affected a wide array of industries. The automotive industry is not immune to the disruptions caused by the virus either. The months of March and April have seen lockdowns of cities across the globe, and the sales of automobiles have plummeted as a result. Light vehicle (LV) sales in China, the Un...

The global space industry value chain has been expanding with new entrants and interests of non-space stakeholders contributing toward the development of solutions in the downstream segment. In the upstream segment, LEO-based constellations are driving the demand. This demand is being supported by developments such as additive manufacturing and ser...