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17 Oct 2024  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
Highlights from Frost & Sullivan s Surveys of Business Leaders and IT Decision-makers
As employee presence in offices surges to its highest level in more than four years, companies are realigning their workspace and technology investments amid a new landscape. The workplace is becoming more flexible, technologically advanced, and environmentally conscious while also being flexible to accommodate potential policy shifts. Frost & S...
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01 Jun 2021  |  North America  |  Market Research
Global Commercial Gaming in Defence Training and Simulation Growth Opportunities, 2021
As the Commercial Gaming Market Expands, a Growing Number of Products will Become Useful to Military Customers and the Defence Industry
Commercial gaming finds its origins in military wargaming in the form of commercial tabletop games. Since then, the market has evolved and technology has moved from physical tabletop games to the use of computer technology. War games are a form of rehearsing an operation on a grand scale or a manner of witnessing possible courses of action. Officer...
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22 Apr 2022  |  Global  |  Customer Research
UCC Investment Priorities for 2022 and Beyond
IT Decision Makers Reveal Investment Plans for the Next Normal
In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...
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24 May 2022  |  Global  |  Customer Research
Evaluating Mobile Communications Solutions for the Hybrid Workforce
Novel Solution Designs Address Important Market Gaps
Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile...
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23 Jan 2020  |  North America  |  Market Research
Disney+ Launch Offers Lessons in the Complexity of Scaling D2C Platforms
Pre-testing Cannot Replicate the Experience of Rolling Out a Service Live at Scale
Disney Streaming Services knows what needs to be fixed and what it needs to do to improve the user experience. Disney should resolve all of these issues sooner than later and the next major build and release of Disney+ should include all kinds of new features and improvements. While Disney Streaming Services has been working on the Disney+ platform...
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18 Jul 2022  |  North America  |  Market Research
Global Cloud Contact Center Solutions Growth Opportunities
Future Growth Potential of Cloud Contact Centers Driven by Increasing Demand for Agile Deployments and Remote Operations
This Frost & Sullivan research service analyzes the global contact center (CC) solutions market, focusing on the cloud segment. The study categorizes the market into 4 key regions: North America, Europe, Asia-Pacific, and the Caribbean and Latin America. Cloud CC solutions provide flexible scalability and better business continuity, disaster rec...
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06 Dec 2021  |  North America  |  Customer Research
The Changing State of Retail Customer Care
Growth Opportunities Rise in the Dynamic North American Retail Market
The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...
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28 Apr 2022  |  Asia Pacific  |  Market Research
Japanese Automotive Seating Growth Opportunities
The Greater Adoption of Autonomous Driving and Premium Features in Mass-market Segments is Driving the Future Growth Potential of Automotive Seating
Automotive seating is a mature market. Original equipment manufacturers (OEMs) need to design all passenger cars with seating systems, ensuring that the automotive seating market has never-diminishing demand. The seating market in Japan has traditionally been a complex network of OEM-supplier-Tier II relations owing to the traditional “keiretsu” sy...
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29 Aug 2017  |  Global  |  Market Research
Lighting Market in Saudi Arabia (KSA), 2017
Technological advancements and energy efficiency measures are re-defining lighting from a product market to a solutions market
Globally, regulations and awareness campaigns help in reducing inefficient lighting; incandescent lighting is in the process of being phased out. This has resulted in opening up opportunities for LED lighting, which is now seeing widespread adoption, backed by declining prices of LED packages, lamps and other forms of illumination. Changes in techn...
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30 Jun 2022  |  Europe  |  Market Research
European Used Car Growth Opportunities
Value-add Services Emerge as Purchase Drivers to Combat the High Prices of Used Cars
After facing a challenging period in 2020, with isolation measures and economic difficulties due to the COVID-19 pandemic, Europe has started getting back to normal. However, although vaccination rates have advanced, some markets are still in crisis. The automotive market, for example, has not recovered to usual levels of new car sales. Global micr...
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