Search results for: 'use and equity behavior analytics based on machine learning'

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each su...

The oil and gas industry is undergoing a transitional shift to a more digitized operating sphere. The second part of the oil and gas perspective briefings focuses on OFSEs and EPC contractors as they discuss industry critical issues in conjunction with the components of the Resource, Recovery and Reliability (3R) framework and the TIDOTotally In...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

With the growing market for electronics and increasing complexities of the appliances it is necessary to build the skilled workforce. Majority of the servicing of consumer appliances is done mostly by the unorganized segment creating the need to move them to organized arena. Manpower deficit, outdated curriculum coupled with high attrition and lack...

The automotive spare parts distribution and retail industry in Asia-Pacific is highly fragmented, and numerous participants compete for customers attention. This Frost & Sullivan study offers a detailed and comprehensive discussion of 8 key markets; it has also identified the top distributors and retailers that command a strong position in each of ...

The pace of technological change continues to accelerate, exposing significant limitations in militaries technological abilities to combat emerging threats. The introduction of new technologies has created new vulnerabilities for military forces, demanding strategies to meet a wide range of threats that are becoming more lethal, diversified, hybri...

Several industries are witnessing a digital transformation due to the rise in technologies and Industry 4.0. The food and beverage (F&B) industry is seeing a new range of opportunities with improved connectivity, better food safety, and consumer interaction. F&B considers food safety to be prime due to the burden of food contamination and foodborn...

A fundamental shift in consumer behavior has urged retail businesses to establish an omnichannel presence and rethink strategies. Growing inclination toward retail digitization and ultrafast order delivery drives the hyperlocal business model. About 68% of online shoppers prefer buying from platforms that offer fast shipping. In such a highly compe...