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This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monitoring, workforce management, and performance analytics applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vert...

Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offer...

The world chemical and biological agent detection market report covers all topics related to this industry. The size of the U.S. market, both military and civilian, is discussed in detail. The world market, which, includes European, Asian, and Middle Eastern markets are also covered. While analyzing the market, the total market size as well as mark...

This analysis will evaluate the global commercial aircraft fleet and aftermarket opportunities in 2018. The commercial aerospace aftermarket is growing in line with the global commercial aircraft fleet. The aftermarket can be divided into line maintenance, heavy check maintenance, and engine overhaul. The market segmentation is based on multiple c...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

26 Aug 2015  |  North America  |  Market Research

Analysis of the Global Next Generation Firewall and Unified Threat Management Market

Demand for Advanced Security Drives Market Growth

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NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...

The market for hosted services in contact centers has been growing quickly in recent years. The recession has had a positive impact on growth in this sector, causing some businesses to shift from premises-based systems to hosted services, responding to limitations in their capital expenditure budgets. This research study looks at market trends, dri...

The global automotive aftermarket offers a safe haven for suppliers and investors, but there is very little information available to help them identify new opportunities in emerging countries. In response, Frost & Sullivan has created a new research tool aimed at helping its subscription partners grow. Analysts have developed estimates of the marke...

21 Apr 2016  |  North America  |  Market Research

North American Commercial Vehicle Telematics Market, Forecast to 2022

Prospects to be Shaped by ELD Mandate, 30% of Small Fleet Operators to Adopt Fleet Management Solution within Next 4-5 Years

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This study analyzes the North American commercial vehicle telematics market from the base year of 2015 through 2022. Major topics include evolving market trends (regulation/mandates, remote diagnostics, open architecture software platform, multiple vendor partnerships), market sizing, business model (purchasing, leasing, profit-sharing, no-contract...