Search results for: 'Secure Automation Solutions Using Voice Authentication,'

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

This study covers the size, trends, competitive landscape, and growth strategies for the global software license management (SLM) market. Software licensing enables software monetization strategies and requires license enforcement, entitlement management, and software protection. Companies traditionally sold SLM systems as anti-piracy solutions...

01 Sep 2021  |  Asia Pacific  |  Market Research

Australia Facility Management Growth Opportunities

Technology Adoption and Service Efficiency to Advance FM as the Economy Improves Post-pandemic

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The Australian facilities management (FM) market registered disruption due to the COVID-19 pandemic in 2020, recording negative growth. It is forecast to remain negative in 2021. Frost & Sullivan expects the FM market to record stable development in 2022 as the economy recovers and fully recover by 2025 or 2026. New infrastructure development, h...

26 Sep 2017  |  North America  |  Market Research

U.S. B2B eCommerce Platform Market, Forecast to 2023

Strong Growth Forecast Resulting from the Creation of a Self-service and Intuitive Experience for B2B Customers and Organizations

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Global business-to-business (B2B) eCommerce sales are predicted to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020. The United States (US) alone will generate over $1.9 trillion in sales by that time. With this rise in B2B eCommerce and the digital commerce world, B2B is predicted to become mo...

08 Oct 2019  |  Global  |  Market Research

Global Military Cybersecurity Market, Forecast to 2023

New Cyber Threats and Technologies Drive Growth and Change the Competitive Landscape

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Key Issues Addressed

Cyber threats continue to evolve, changing their attack patterns and development structures, making it harder to detect and enact proper mitigation procedures in time. Today, weapon systems are more software dependent and networked. Embedded software and IT systems enable operational success; however, they create new and extensive vulnerabilities t...

03 May 2016  |  North America  |  Market Research

Global Network Access Control (NAC) Market, Forecast to 2020

Massive Gains for Vendors Who Can Win the Race to Identify Key Elements of Successful Cyber Defense Platforms

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In 2015, network access control (NAC) proved to be among the most successful cyber defense platforms as NAC vendors experienced 30% YoY growth in revenues for appliances and related services. Frost & Sullivan anticipates continuing demand for NAC through 2020. NAC is a technology that can be used to provide immediate mitigation from cyber threats b...

Historically, facility management organizations supplied services in-house with minimal outside support. Now, companies seek to deploy additional resources to increase client value and focus on core competencies. This study covers firms in Canada and the US that offer 2 or more facilities management services under 1 contract. The research includes ...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

15 Apr 2015  |  North America  |  Market Research

SIEM and Log Management Global Market Analysis

All Information Becomes Actionable

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Security information event management (SIEM) and log management (LM) products have been used traditionally by organizations for compliance reporting and auditing. SIEM/LM are integral to advanced persistent threat defense (APT) as statistical baselines can be established to monitor enterprise networks for anomalous behavior. SIEM can be the last ch...