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This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...

This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they ...

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

Mexico is the second largest market for IT products (software and hardware) in Latin America, after Brazil. The large amount of corporations and businesses in Mexico, combined with an openness of new technology has made this market highly dynamic in nature. The stability observed in the Mexican economy has contributed significantly to the growth in...

This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby ex...

The U.S. Food and Beverage Processing Equipment Market is segmented into 8 sections that includes Beverage Processing Equipment, Meat and Poultry Processing Equipment, Bakery Processing Equipment, Dairy Processing Equipment, Confectionery Processing Equipment, Fruit and Vegetable Processing Equipment, Seafood Processing Equipment and Irradiation an...

In this analysis, Frost & Sullivan provides critical insights into the biotech M&A and venture capital (VC) investment, highlighting the drivers, challenges, predictions, and major trends in the biotech segment. This analysis also identifies actionable growth opportunities for industry participants to leverage. To understand the trend outlook fo...

15 Feb 2017  |  North America  |  Market Research

North American Municipal Water and Wastewater Outsourcing Market, Forecast to 2021

Utilities that Overcome Privatization Fears to Benefit the Most

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• The North American Municipal Water and Wastewater Outsourcing Market enjoys steady growth, but its main barrier is public aversion to the privatization of water services. • Water services have a strong history of public ownership and union jobs. However, the increasing strain of infrastructure renewal needed alongside tight financial operating c...