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30 Mar 2020  |  Global  |  Technology Research
Into the Fast Lane with AI: Driving the Future of Mobility
An insight into how AI is likely to open up new opportunities for OEMs in the near future
Artificial intelligence (AI) will hold as a key enabler in transforming the automotive industry. Currently, the automotive industry is focusing on integration of AI in self-driving cars, while other application areas include R&D, procurement, supply chain management, manufacturing, mobility services, and customer experience. Automotive manufacture...
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10 Oct 2023  |  North America  |  Market Research
OE Benchmarking of EV Aftersales in North America and Europe
Omnichannel Programs and Strategic Partnerships between OEMs and Third-party Service Providers are Resulting in Holistic EV Aftersales Services
The electric vehicle (EV) market is undergoing rapid transformation as original equipment manufacturers (OEMs) compete to offer innovative products and services that enhance customer experience and loyalty. The EV aftersales landscape is also evolving and poses many challenges and opportunities for OEMs and their channel partners. This report provi...
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16 Jan 2024  |  Global  |  Market Research
Edge Data Center Growth Opportunities
Technological Shifts and Low-latency Use Cases Unlock Future Growth Potential
Edge computing refers to processing and computing data as close to the point of origin as feasible, enabling near-real-time decisions and insights to drive better outcomes. It is computing that moves intelligence, processing, analytics, and communication capabilities closer to the data source. The goal is to reduce latency while ensuring highly ef...
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08 Mar 2024  |  Asia Pacific  |  Market Research
Metaverse in Asia
Growth Opportunities and Strategies
Frost & Sullivan defines metaverse as a network of persistent 3D worlds and simulations where end users possess a sense of social presence and spatial awareness and can participate in an extensive virtual economy. The central concept of the metaverse is straightforward but intriguing: a persistent 3D world where an infinite number of people can int...
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19 Dec 2024  |  Global  |  Frost Radar
Frost Radar™: Workforce Engagement Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...
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17 Dec 2025  |  South Asia, Middle East & North Africa  |  Customer Research
The State of Artificial Intelligence (AI) in India, 2025
Highlights and Growth Opportunities from a 2025 Frost & Sullivan Survey of IT and Business Decision-Makers
Artificial intelligence (AI) is rapidly reshaping the priorities and operations of Indian enterprises. This Frost & Sullivan report provides a comprehensive analysis of AI adoption and deployment, drawing on survey data from IT and business decision makers across a range of industries. The analysis examines the current state of AI implementation in...
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20 Jul 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...
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24 Apr 2024  |  Global  |  Market Research
Insights for CISOs: Challenges and Opportunities of AI-Powered SASE
Cloud Zero Trust Architecture Developers are Employing AI Technology in Ways that will Benefit Modern Enterprise Security Leaders
Secure access service edge (SASE) developers are employing AI to make their cloud zero trust architecture platforms better. This isn't news: Most of the bigger SASE vendors have experimented with integrating AI components into their platforms for five years or more. What is new is that their customers are now reaping the tangible benefits of those ...
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22 Oct 2024  |  Global  |  Market Research
Digitization in Public Transportation, North America and Europe, 2023 2030
Sustainability and Digitization are Driving Transformational Growth and Generating a Revenue Potential of $236.13 Billion by 2030
The public transport industry is undergoing a transformative shift, driven by technological advancements, changing urban landscapes, and evolving passenger expectations. Digitization is emerging as a key catalyst for this transformation, offering opportunities to enhance efficiency, improve passenger experience, and foster sustainability. Why do...
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17 Sep 2019  |  North America  |  Market Outlook
Top End User Priorities in Digital Transformation, Global, 2019
Gain a Competitive Advantage Using Customer Insights
Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...
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