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The market for hosted services in contact centers has been growing quickly in recent years. The recession has had a positive impact on growth in this sector, causing some businesses to shift from premises-based systems to hosted services, responding to limitations in their capital expenditure budgets. This research study looks at market trends, dri...

This strategic analysis is part of Frost & Sullivans continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems deployed on-premise (CPE). Within this analysis, Frost & Sullivan has identified trends, drivers and restraints in the EMEA market. The EMEA region...

This report covers the world market for interactive kiosks. It includes coverage of 7 vertical markets including: Retail, Self Checkout, Photo, Government, Telecommunications, Banking and Finance, Travel Tourism and Entertainment, and Others. Total revenues reflected in this report are derived from market participants who provided a turnkey solut...

The Western European workwear market study analyzes the three product segments namely, general workwear, corporate wear and uniforms markets. The study is segmented into eight markets based on the countries - Germany, UK and Republic of Ireland, France, Italy, Scandinavia, Benelux, Iberia and Alpine. The important factors that are driving and restr...

This study is a survey of the global fixed satellite services market for the United States military and government markets. The study treats separately demand from the Department of Defense and from the non-military (federal, state, local) civilian government. The report discusses the markets drivers and restraints. We compare current and fut...

Video Servers can be defined as software and hardware solutions that enable storage and distribution of video. This study focuses on video servers in cable, telco and broadcast markets. Government mandates, on-demand and interactive services, special events such as sports and the triple play strategy adopted by service providers are going to drive ...

The key objective of this research service is to provide an analysis of the key trends in the central and eastern European IPTV market for the period 2007 to 2017. The study covers the most important countries in Central and Eastern Europe: Bulgaria, the Czech Republic, Hungary, Poland and Romania. The research provide analysis and forecasts of the...

This strategic analysis is part of Frost & Sullivans continued coverage of the North American enterprise telephony marketplace, with special focus on IP telephony. Within this analysis, Frost & Sullivan has identified market drivers, restraints, provided enterprise telephony vendors with a detailed look at the competitive landscape and provided es...

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...