Search results for: 'software as a service transition'

This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trend...

This research provides analysis of the pay TV, video on demand (VOD), and Internet protocol television (IPTV) markets in Africa, with Kenya, Nigeria, and South Africa highlighted. The study also analyzes triple play services markets and offers insights regarding provider strategies and the convergence of competition across the entertainment market....

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

This research was carried out on the South African Markets for CCTV. The aim of this research service was to look at the market from a strategic perspective to identify and analyse the key features of the South African Markets for CCTV. The study was carried out in order to accurately identify key factors that are currently affecting this market. T...

This research was carried out on the South African pre-engineered buildings market. The aim of this research service was to look at the market from a strategic perspective to identify and analyse the key features of the South African pre-engineered buildings market. The study was carried out in order to accurately identify key factors that are curr...

This research study is an analysis of the South African solar water heater market. This research service contextualizes the current state of the solar water heater market in South Africa with regards to the regulatory and legislative framework. Particular attention is given to analyse the both the phenomenal growth of this market since a rebate sys...

Systems integration (SI) makes up a significant portion of IT budgets in South Africa, as enterprises seek to accelerate their digital transformation. In the absence of an established leading technology platform across all operations, enterprises have mostly opted for best-of-breed systems. As a result, systems integration (SI) spend is being drive...

This research service provides an analysis of the West African telecommunications market. The areas of focus are fixed-line, mobile, and Internet communications with special interest in broadband communications. Technologies include fibre, satellite, WiMAX, Wi-Fi, 3G, ADSL, and CDMA. Each of the 15 West African countries is analyzed on country and ...

This research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and services provided and an overview of the business and regulatory environment. The status of the t...