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30 Sep 2015  |  Europe  |  Market Research
Original Equipment Manufacturer (OEM) Strategies for Driver Monitoring Systems in Europe
Behavior-Based Systems to Remain Strong Until 2021 Despite Advanced Functionality of Inward-Facing Camera-Based Systems
Driver Monitoring Systems (DMS) analyze driver behavior, detect behavior patterns for micro-sleep, and issue appropriate warnings to alert and refocus the drivers attention back to the road, thus working to reduce drowsiness-related crashes. DMS functions are achieved using data processed from the steering angle sensor, the sensors on the steering ...
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22 Dec 2023  |  Global  |  Market Research
State of the Global Video Conferencing Devices Market Forecast to 2028
Challenging Market Conditions and Cautionary Enterprise Spending Put Brakes on Growth: Long-term Momentum for Video Adoption will Continue
The $3.28 billion global video conferencing devices market is undergoing fundamental shifts due to massive work and workplace transformation. In 2023, most customers took a measured approach to video-enabling meeting rooms, focusing first on bringing employees back to the office. Adverse macroeconomic conditions, geopolitical instability, and budge...
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22 Dec 2023  |  North America  |  Customer Research
US Automotive Technicians Choice Survey, 2022
Snap-on Remains the Dominant Brand across All Product Lines
This survey of automotive aftermarket vehicle service technicians tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicle...
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16 Aug 2023  |  North America  |  Market Research
Global Business Process Management Services Growth Opportunities, 2029
A Forward-looking Digital Technology Strategy to Optimize Business Operations and Ensure Better Value Creation and Business Outcomes
The growth of the global business process management (BPM) industry was estimated to be $242.46 billion in 2022. The demand or process automation and AI will ensure that it grows at 5.7% year-over-year. Robotic process automation, AI, real-time analytics, and chatbots) and changing business models including digital platforms and cloud computing co...
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10 Jun 2024  |  Global  |  Market Research
Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange
The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...
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25 May 2022  |  Global  |  Market Research
Global Retail Security Growth Opportunities
Future Growth Potential of Customer Experience in Retail Security Operations
As the security solutions market shifted to digital intelligence technologies and away from hardware-dominant solutions, companies started using these capabilities to improve the customer experience for better encounters inside the stores, predetermine how to act inside them, and increase sales. The ‘customer journey’ concept has been evolving duri...
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01 Dec 2022  |  North America  |  Customer Research
United States Automotive Technicians’ Choice Survey, 2021
Competitive Intensity to Become the Second-most Preferred Auto Tool Brand is Expected to Increase as Snap-on Remains the Segment Leader
The study covers the following key tool categories: • Power tool • Hand tool • Handheld diagnostic tool • Pneumatic or air tool Qualitative areas covered as part of this research include the following: • Quality: Relates to original equipment (OE) fit, form, and function; the closer something matches the original part, the higher the perce...
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09 Dec 2019  |  North America  |  Market Research
Top Takeaways from the 15th Anniversary Customer Contact West
A Frost & Sullivan Executive MindXchange
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...
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01 Dec 2020  |  North America  |  Market Research
Robust Adoption of Cloud Video and UCaaS will Continue to Drive the Global Tabletop Audio Conferencing Endpoints Market
Customer Experience Driven by Rising Video and Multimedia Collaboration Creates Growth Opportunities for Tabletop Audio
This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints as well as the forecast of endpoint revenue and unit shipments until 2026. The trends, forecast, and market shares have ...
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24 Dec 2020  |  Global  |  Market Research
Future of Consumption with IoT—Delivering on Digital Equity and Precision
IoT will Drive the Sweet Spot for Hyper-Connected Consumers in a Hyper-Converged Environment
The study covers Internet of Things (IoT) and its impact on future of consumption. With more than 8 connected devices for each human by 2026, the scope of the industry will expand manifold. IoT adoption and usage patterns will vary across regions, which will in turn affect the demand for connectivity, infrastructure, and devices. However, digital e...
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