Search results for: 'billing & crm'

This study maps the customer behaviour and expectations from CRM solution implemented in Malaysian enterprises. Further the study also assesses the most suitable vendor fulfilling customer criteria and challenges, alongwith a top of the mind vendor analysis in Malaysia CRM market.

The healthcare expenditure in Australia in the previous financial year was AUD 170.4 billion, with 10.3% of the gross domestic product (GDP), thereby allowing the country’s healthcare spending to pass the 10% mark for the first time. Healthcare expenditure continues to rise; however, the rate of increase has been curbed in the last few years. At AU...

A market outlook of the Cardiac Rhythm Management Devices covering China, Hong Kong, South Korea and Malaysia. This study includes the market drivers, restraints and forecasting for the pacemaker, implantable cardioverter defibrillators (ICDs), cardiac resynchronization therapy (CRT) devices and CRM leads. The forecast period of the study is from 2...

This study maps the customer behaviour and expectations of enterprises which have deployed and are using OCRM solutions in ANZ. The analysis highlights the key business challenges driving adoption of OCRM solution, vendor evaluation criteria and purchase decision making process, apart from identifying the most suitable vendor in the ANZ OCRM market...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

The scope of the addressable market for this study is the water and wastewater utilities sector (including council-run water and wastewater operations). This excludes water and wastewater assets operated in-house by commercial and industrial enterprises for their own use. Segments included in scope are hardware, software, onsite communications, and...

In this research service, Frost & Sullivan has evaluated the current state of the Enterprise Application Market which includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management (SCM) and factors that will drive and restrain its growth in the future. Apart from market drivers and restraints, the s...

The key factors that promote digital transformation in Australia's water and wastewater market are: increasing need for optimising performance and efficiency, focus on customer service improvements, billing revenue and accuracy, and the need to reduce non-revenue water loss. This study investigates the digitalisation of the water and wastewater mar...

This report explores the market for smart water meter solutions in the Asia-Pacific (APAC). APAC is currently experiencing significant water stress due to climate change and rapid urbanization, driving water utilities in the region to increasingly adopt smart water meters as a strategy to reduce water consumption and minimize non-revenue water loss...