Search results for: 'channel profitability study'

The micromobility sharing industry is rapidly expanding, fueled by the promise of sustainable urban transportation and convenient last-mile connectivity. The path to profitability, however, remains complex and elusive for many operators. This study examines the multifaceted landscape of micromobility, analyzing the strategic drivers and challenges ...

The aim of the study is to research, analyse, and forecast the size of and the trends in the European automotive OES channel from 2015 to 2022. As older cars migrate to the independent aftermarket due to an ageing vehicle parc in Europe, OEMs have to strategise their aftersales programmes to maintain their market share (estimated at 38.0% in 2015)....

This Frost & Sullivan Voice of Consumer report analyzes how Indian passenger vehicle owners engage with multi-channel eCommerce for automotive spare parts across both online and offline touchpoints. The study profiles buyers by mapping their spending levels and category preferences, and examining the frequency and context of online purchases over t...

Given how popular OTT services are, it isn’t immediately apparent how OTT providers are actually going to make money and become profitable. For years, it was assumed that the key to the success of any OTT business was simply to get enough scale and subscribers to cover the costs of licensing and distributing content. While there are a lot of choice...

15 Nov 2016  |  South Asia, Middle East & North Africa  |  Market Research

Strategic Analysis of the Indian OES Channel

Aftermarket Expansion, ecommerce Expected to Drive OES Channel Opportunity to $8.5 Billion by 2022

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In 2015, the OES (dealer) channel generated $4.7 billion in parts revenues at the dealer-net level (about 37% of the total Indian aftermarket). It is forecast to record a CAGR of 8.8% until 2022 reaching $8.5 billion. Rising vehicle population due to increased sales, continued economic growth, and longer OE warranty terms is driving the Indian OES ...

In this report, Frost & Sullivan profiles, analyzes, and benchmarks conventional and electric OEMs by their OES channel service and maintenance offerings. The geographic scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance o...

07 Aug 2015  |  Global  |  Market Research

Services 2.0: The New Business Frontier for Profitability

Redefining Business Dynamics across the Global Ecosystem of Suppliers, Partners, and Customers

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As part of the Internet of Industrial Things (IoIT) research portfolio from the industrial automation and process control practice, this study offers a detailed assessment of key opportunities for Services 2.0 in manufacturing from an application, technology, and market standpoint. Furthermore, the concept of managed services is set to transform th...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...