Search results for: 'know'

This report provides a detailed analysis of how the growth of e-mail management and web-enabled contact centers is driving demand for web self service knowledge base solutions.

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

Infographics

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

The wireline directory assistance market, along with most of the telecommunications industry is experiencing a metamorphosis. ILECs are no longer subjugated to doing business solely in the local directory assistance market. Most now offer National 411 service to their subscribers. National directory assistance end-users no longer have to know th...

This Frost & Sullivan study on the global facility management (FM) industry identifies the best practitioners from a sustainability point of view. Demand for services geared toward achieving more sustainable outcomes is rising, often associated with clients goals. With the trend of environmental sustainability continuing to gain momentum in the me...

Only 2 to 3 percent of the Human Genome sequence contains regulatory information. Knowing how genes are regulated can open a wide field of commercial opportunities, some of which are being persued under the umbrella term of functional genomics. This field spans mutational (wetlab) and expression analysis (microarray) technologies, and is tied toge...

Three themes emerge from the key challenges facing the food and agricultural industry sector that companies need to know in order to be successful in this market space: resource efficiency, changes to the socio-economic environment, and the rise of freedom food and enhanced nutrition and health. This study covers the state of the global protein ing...

Disney Streaming Services knows what needs to be fixed and what it needs to do to improve the user experience. Disney should resolve all of these issues sooner than later and the next major build and release of Disney+ should include all kinds of new features and improvements. While Disney Streaming Services has been working on the Disney+ platform...

This study looks at the impact on demand for streaming solutions in the education market since the pandemic started. Private and public educational institutions do not yet know the full impact of COVID-19 on the learning sector. While many expect a hybrid model to stay and be the norm, constant changes in student behavior will impact the solutions ...

The primary goal of this research is to establish how OTT platforms, publishers, and broadcasters think about optimizing video delivery. The study looks at which enhanced experiences are the most important and across which devices customers are most interested in deploying them. With consumers having more choices than ever when it comes to vide...