Chatbot Activity Spotted in Area 120! Mystery Solved: It’s About Bot-building—and Data

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Many companies seeking to optimize cost in their support operations “offshored” their helpdesks over the past decade. Yet, the backlash over poor customer experiences, many rooted in language barriers, has caused many firms to bring their support operations back “onshore,” with native English speakers manning the phones. This still, however, does not address the cost and quality challenges associated with human operators that created the desire for offshoring helpdesks in the first place. Chatbots can help address these challenges, and many more—but only if companies can overcome serious chatbot development challenges. Surmounting these challenges is imperative if chatbots are to provide fully informe

Table of Contents

Chatbot Activity Spotted in Area 120! Mystery Solved: It’s About Bot-building—and Data SPIE 2018 #06 - February 16/2018IntroductionAI Provides Chatbot Building BlocksThe Case for ChatbotsChatbot ChallengesMost Consumers Are Not Yet Bot-ready—and Poor Experiences Can Damage the BrandChatbot Development is Labor-intensive, Inconsistent, and ReactiveMost Chatbots Are Not Game-ready When They Hit the FieldChatbase Is Helping Companies Build Better BotsHundreds of Early Adopters Are Putting Chatbase through its PacesChatbase is Free—but at What Price?Potential Competitors (Partners, Acquisition Targets) and OpportunitiesStratecast - The Last WordAbout StratecastAbout Frost & Sullivan

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