Contact Center Agent Performance Optimization End-User Survey
Contact Center Agent Performance Optimization End-User Survey
RELEASE DATE
30-Sep-2006
30-Sep-2006
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: N08A-01-00-00-00
SKU: IT02035-EU-MR_11790
₩3,392,702.92
In stock
SKU
IT02035-EU-MR_11790
Description
This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
Table of Contents
Overview
- Executive Summary
Survey Details
- Methodology
- Demographics
Survey Results
- Agent Performance Optimization
Conclusions
- Conclusions/Implications
Appendix
- Definitions
This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
Deliverable Type | Market Research |
---|---|
No Index | Yes |
Podcast | No |
Industries | Information Technology |
WIP Number | N08A-01-00-00-00 |
Is Prebook | No |