Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Improving CX is the Top Corporate Goal from 2020 to 2022 Across Industries
save 25 %
* Required Fields
Pay by invoice
The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified agent desktop, workforce/performance management, web interaction analytics, and web collaboration tools. Interaction channels we explored include: chat/chatbot, email,ivr (interactive voice response), live agent, messaging bot (Facebook, WeChat, etc.), IoT (internet of things), mobile customer care, proactive outbound,video/video kiosk,virtual assistant (text, voice), web, and social media.Frost & Sullivan aims to:Understand the IT-related challenges organizations face today• Monitor the status of digital transformation • Assess the current and future use of CX technologies• Evaluate factors that drive investments in CX technologies• Gauge CX trends• Appraise available IT budgetsOne key finding was that by 2022, over 95% of contact centers will have chatbots deployed. Other big investments will include messaging bots and virtual assistants. AI will allow for automation of more complex tasks, but will not substantially replace humans. On the contrary, live agents will build relationships with customers.This study provides insights on key investments needed for end user businesses to meet their number one corporate goal: to improve customer experience.Analyst: Alpa Shah
Sales Automation Powers Sales Teams Globally, 2021
Evolution of Omnichannel Customer Engagement
Asia-Pacific Cloud Contact Center Solutions Tracker, 2021
Marketing Automation Powers Businesses Post COVID-19 Globally, 2021
Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021
Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021
APAC Contact Center Applications Tracker, 2021
Frost Radar™: Asia-Pacific Business Process Management Services, 2021
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Customer Experience Outsourcing Services Market in Latin America and the Caribbean
nutritional supplement market
natural flavors market
solar energy market
glucose monitoring devices market
alternative energy market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.